Customer Service Coordinator
NOV
JOB DESCRIPTION
PRIMARY DUTIES & RESPONSIBILITIES
EDUCATION & EXPERIENCE QUALIFICATIONS
JOB REQUIREMENTS
BEHAVIORAL COMPETENCIES
TECHNICAL COMPETENCIES
PRIMARY DUTIES & RESPONSIBILITIES
- Have a comprehensive understanding of pertinent products offered by Fiber Glass Systems
- Communicate with customers and internal contacts through email and phone concerning current and/or potential orders.
- Follow up on customer inquiries/orders by requesting credit approvals, delivery information, price quotes, etc. Provide customers with information and following internal processes for order processing.
- Develop and maintain customer relationships
- Set up new customers in TPH Request Portal and add shipping addresses
- Obtain customer tax exemption certificates and upload into OnBase
- Ensuring all orders are entered in a timely manner and inputted accurately with correct pricing, discounts and product numbers
- Advising customer on lead times, inventory levels, and pricing
- Obtain freight quotes
- Enter orders into ERP
- Manage orders from receipt of POs to time of fulfillment
- Enter credit memos and return material authorizations as needed
- Develop and maintain relationships with key individuals at multiple manufacturing facilities
- Assist customers with product questions, ordering, order tracing, complaints and issues
- Categorize, file, and maintain all sales order information for audit purposes
- Facilitate closing of sales orders as well as working with internal contacts to ensure a clean process from quote to invoicing
- Adhere to all applicable company and corporate policies, procedures, quality standards, compliance guidelines and audits
- Responsible for following all company safety and environmental requirements
- Other duties as assigned by Customer Service Supervisor
EDUCATION & EXPERIENCE QUALIFICATIONS
- Three years of previous customer service experience or administrative experience.
- To perform this job successfully, an individual must be proficient in all MS Office products
- Excellent interpersonal and communication skills required
- Exceptional customer service skills
- Strong attention to detail with time management and decision-making skills
- Ability to multi-task while working in a fast-paced environment; self-directed and able to prioritize responsibilities, providing precise attention to detail
JOB REQUIREMENTS
- Work may require evening and weekend work
- Oil & Gas or Energy customer service experience
- Previous customer-facing experience
- Ability to interpret data and provide recommendations based on findings
- Well-developed interpersonal skills
- Ability to advocate and inquire with the right balance to positively influence the team
- Self-starter, willing to accept initiative and able to work independently
- Travel less than 5%
BEHAVIORAL COMPETENCIES
- Dependability/Attendance
- Customer focus
- Problem Solving/Judgement
- Thoroughness
- Detail-oriented
- Adaptability/Decisiveness
- Initiative/Perseverance
- Interpersonal Skills
- Organizational Skills
- Management Skills
- Stress Management
TECHNICAL COMPETENCIES
- Proficiency in Microsoft Office and ERP software
- Excellent communication skills, both verbal and written
- Good organizational skills and ability to multitask
- Must achieve targets
- Ability to adapt and cross-train to learn all job duties as required
- Ability to work in a fast-paced environment
JOB SUMMARY
Customer Service CoordinatorNOV
Houston
20 hours ago
N/A
Full-time