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Lead Customer Experience Specialist with Dutch - hybrid

As a Lead Customer Experience Specialist with Dutch at Honeywell, in Bucharest, you will be responsible to ensure the successful fulfilment of all requests regarding the order processing and purchasing activities within the GCC department and adherence to standard procedures and checks in daily activity to provide excellent customer experience. This is a hybrid role, 3 days at the office + 2 days work from home model.

Honeywell

Honeywell Building Automation istransforming the way every building operates to help improve the quality oflife for the people who use them. With a portfolio featuring software, hardwareand services, Honeywell takes an outcome-focused approach to help buildingowners and operators improve safety and security, energy and operationalefficiencies to create a better building experience.

Helping to Transform Buildings to beSafer and More Operationally and Energy Efficient.

Key responsibilities:

• Proactive engagement in projects and process transitions within the department.
• Successful, timely accounting and lifecycle maintenance of all orders / contracts / projects in the Honeywell systems.
• Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment.
• Responsible for creating / extending materials in SAP operating system.
• Follow-up on approvals for customer creation/extension/ amendment.

Key skills and qualifications:

• Fluent in English and Dutch - must have
• Preferred minimum 2 years experience in the Customer Services field, preferably with expertise in SAP.
• Preferred minimum 18 months experience in the Customer Services field for internal promotions.
• Experience working in a multidisciplinary team.
• Customer-oriented and action-oriented, proactive approach.

We offer:

• Competitive Salary regularly increased based on your performance.
• Enjoy 25 vacation days per year, plus extra days off for life's special events.
• Meal vouchers.
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers).
• Medical Insurance Plan paid by the company.

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and make an impact!

#FutureShaper

#LI-Hybrid

Additional Information

• JOB ID: HRD258980
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt

Global (ALL)