The Change Management Analyst will support the change management strategy for the SAP S/4HANA program, ensuring successful adoption across the organization. This role involves stakeholder engagement, change impact analysis, training development, and governance compliance to minimize disruption and drive business readiness.
The ideal candidate will have a strong background in change management within ERP implementations, particularly SAP, and will possess exceptional communication and leadership skills to effectively guide users through the transition.

Key Responsibilities - Not Limited to the below:
1. Change Management Execution

• Support the development and execution of change management strategies, including communication, training, and stakeholder engagement.
• Assist in delivering training programs and materials to ensure end-user readiness.
• Implement communication plans to keep employees informed and prepared.
• Facilitate workshops such as change impact assessments and fit-gap analysis.
• Monitor progress, address challenges, and ensure alignment with best practices.

2. Cross-functional Collaboration

• Work closely with the S/4HANA Manager, PMO, and business leads to align change management activities with project goals.
• Collaborate with functional and technical teams to understand the impact of changes on business processes.
• Identify potential risks associated with the S/4HANA transition and propose mitigation strategies.
• Participate in fit-gap workshops to analyze current business processes and recommend solutions.

3. Stakeholder Engagement & Training

• Develop and deliver training programs tailored to different user groups.
• Create change management materials such as user guides, FAQs, and quick reference documents.
• Conduct stakeholder analysis and manage engagement strategies to ensure buy-in.
• Support business leaders in managing resistance and driving user adoption.
• Maintain consistent and clear communication across the organization.

4. Change Governance & Reporting

• Ensure alignment with overall governance frameworks, working closely with the PMO and Steering Committee.
• Control all changes to project scope, timelines, and budgets related to change management.
• Track and report key success metrics, including adoption rates, training feedback, and business readiness levels.
• Maintain documentation of change management activities, risk logs, and communication plans.

5. Post Go-live Support & Continuous Improvement

• Support the business during the stabilization period post go-live, ensuring a smooth transition.
• Gather user feedback and identify areas for continuous improvement in change management approaches.
• Provide ongoing support for business process adaptation to the new S/4HANA environment.

Job Dimensions

• Support change management efforts impacting 1,600+ users across all departments.
• Oversee all change management activities related to the SAP S/4HANA Program.
• Collaborate with 4+ vendors and an external implementation partner.
• Manage change initiatives for a project spanning 12+ months.

Qualifications & Experience Required
Education & Certifications

• Bachelor's degree in Business Administration, Organizational Development, IT, or a related field.
• Project Management Certification (PMP, PRINCE2, or equivalent) preferred.

Experience

• 8+ years of experience in change management for complex IT or ERP implementations.
• 5+ years of hands-on experience in SAP S/4HANA change management.
• Proven ability to lead stakeholder engagement, training programs, and governance alignment.
• Experience conducting change impact assessments, fit-gap analysis, and job role design.
• Strong proficiency in Microsoft Office and change management tools.

Key Skills

• Excellent communication and interpersonal skills to engage stakeholders at all levels.
• Strong analytical and problem-solving abilities to manage organizational change effectively.
• Ability to develop and execute training programs for large-scale ERP implementations.
• Skilled in risk assessment, issue management, and business readiness tracking.
• Fluent in English (written & spoken).