Spare Parts Specialist

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This position reports to

Service Sales Manager

Your role and responsibilities

As a member of the Sales Team in Local Divisions Marine & Ports, you will work for the Spare Part Department in close cooperation with the other local Teams (Operations, Contract Administrations, Quality & HSE and Project Management & Execution) in all the tasks related to your responsibility, ensuring effective implementation of your tasks The work model for the role is: #LI- onsite You will be mainly accountable for: • Preparation of technical/commercial documentation related to Spare Parts offers for Worldwide direct/indirect Customers. Manages spare parts evolution with respect to product/system/service Life Cycle Management (LCM) shifts. • Contributes to develop and maintain spare parts back-end cost repositories and front-end e-commerce tools. Proposes new spare parts, kits, and packages development or enhancements of existing ones to offer suitable and unique solutions to customer needs. • Support sales accounts in preparing their combined offers and assist them in the sales activity. After sales assistance • Assists in the resolution of customer spare parts claims. Customer Installed Base assessment and parts proactive offering • Order handling and management, from the order receipt to the invoice. Report preparation utilizing the company tool. • Collaborates with internal teams (i.e., manufacturing, quality, engineering, research & development, supply chain, and logistics) to ensure customer satisfaction. • Supporting the warehouse and logistic dept with proper indication and documentation

Qualifications for the role

• You have at least 2 years of experience in bidding and sales support department.
• You are qualified in Microsoft Office products (PowerPoint, Word, Excel, etc....) and SAP.
• You are passionate about team working, dynamic environment and problem solving.
• Degree in technical disciplines (preferrable in electric/electronic)
• You are at ease communicating in English and Italian.

What's in it for you?

• Benefit from an open and solution-oriented work culture
• Feel empowered: take ownership and drive exciting results in your scope of action
• Our people are at the core of what we do - help them develop and grow

More about us

The Marine & Ports Division serves the shipping and ports industries through its extensive portfolio of integrated systems and solutions that improve the flexibility, reliability and energy efficiency of vessels and container terminals. By coupling power, propulsion, automation, marine software and services that ensure maximum vessel uptime, the Division is well positioned to help the marine industry to achieve its decarbonization targets while improving the profitability and sustainability of our customers' business throughout the entire lifecycle of vessels. With ABB Ability™ Marine software solutions and ABB Ability™ Collaborative Operations Centers around the world, shipowners and operators can run their fleets at lower fuel and maintenance costs, while improving crew, passenger and cargo safety as well as overall productivity of their operations. Further, the Division delivers automation, electrical systems and digital solutions for container and bulk cargo handling, from ship to gate. These solutions help terminal operators meet the challenge of larger ships, taller cranes and bigger volumes per call, and make terminal operations safer, greener and more productive. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory For further info: Gaia Pinto, Talent Partner