As innovators, that's been our mission for 100 years. We are facing the world's greatest balancing act -- how to simultaneously reduce emissions while meeting the world's growing energy demands. Ensuring progress for people and the planet, on the journey to net zero and beyond, this, For a balanced planet. In our Core, Digital and New Energy operations, we look for innovating gas solutions to decarbonize the industry, scaling digital solutions to improve safety, reliability, and efficiency, accelerating the energy transition by developing technology to create new energy systems of tomorrow. Our Purpose: Together, we create amazing technology that unlocks access to energy for the benefit of all. Our Position: We are a global technology company, driving energy innovation for a balanced planet. Our Values: People, technology, and Performance are the key to be our cultural compass. English Level: B2, you must communicate and provide services for our Hemisphere 1. Provide first line incident investigation and diagnostic care. 2. Resolve and close incidents and service requests according to established procedures and timelines. 3. Escalate unresolved incidents and service requests under established timelines. 4. Communicate progress of incidents to customers. 5. Ensure that assigned tickets are up to date until the issue is resolved. 6. Prioritize and organize tasks. 7. Follow up on each customer's cases accordingly. 8. Perform quality control audits on the implementation of services. 9. Communication between field, clients and co-workers. 10. Contribute to the testing of new versions of GIS supported software applications. nuevas versiones de aplicaciones GIS supported software. Academic Background Industrial Engineer, International Affairs, Logistics, Business Administration, Systems Engineer or related fields.