Join a team recognized for leadership, innovation and diversity

Customer Experience Professional

We have an opportunity for a Customer Experience Professional to join us at Honeywell in Gdansk, PL. This is a hybrid role, 3 days at the office + 2 days work from home model.

Honeywell

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

Key responsibilities

• The assignment involves support of LenelS2 products and operations:
• Software license management - Generate and Maintain software license database.
• Financial quotations and commercial offers for internal and external customers.
• Order processing in conjunction with multiple departments and vendors.
• Managing and booking trainings for our customers globally.
• Ensure Professional communication with Carrier Customers and the Carrier team, over the phone and via e-mail.
• Manage and prioritize requests.
• Timely resolutions of requests.
• Meeting daily targets of daily tasks, where not only quantity but quality matters.
• Provide expertise on complex issues.
• Open communication with manager and team.
• Sharing knowledge accrued with the team and knowledge data base.
• Main, strengthen and develop cross-functional relationships with key internal customers including Technical Support, Engineering, Sales, and Product Management etc.

Key skills and qualifications

• Solid and professional communication skills in a client facing environment.
• Advanced English skills - written and spoken.
• Open mindset to a constantly developing industry, services and processes.
• A self- driven individual - an eye and willingness for improvements.
• Excellent communication skills, ability to communicate with all levels of an organization.
• Customer Service Experience, preferably working with international roles.
• High degree of initiative, energy and willingness to take ownership of activities and processes.
• Manage work well under stress and pressure.
• Positive 'Can do' attitude.
• Dependable and Independent.
• High standards of work ethic.
• Knowledge of computer applications and tools: Office tools Excel, Word, PowerPoint, OneNote (high advantage), SalesForce (high advantage), Oracle (advantage)

Our offer

• A culture that fosters inclusion, diversity, and innovation in an international work environment
• Market specific training and ongoing personal development.
• Experienced leaders to support your professional development
• Medical coverage
• MultiSport Card

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

#LI-Hybrid

Additional Information

• JOB ID: HRD253912
• Category: Customer Experience
• Location: Jana Heweliusza 18,Gdańsk,80-890,Poland
• Nonexempt

Global (ALL)