Job Description:

As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we're home to a range of brands across many areas of our industry.We're investing in today's energy system and helping build out tomorrow's.So while we're still in oil and gas, over the next decade we'll become a different kind of energy company. We're decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too - working across our industry to improve people's lives.

It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you'll be fully connected into the world of bp. You'll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There's a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we're with you.

FBT Procurement is integral to building bp's distinctive capabilities and enhancing the procurement processes. In order to achieve this, they are collaborating with segment category teams to effectively build, segment and manage the third-party supply chains. They are building the next generation of category management; sourcing and digital capability in line with bp's defined functional vision and location strategy.

Join our Sourcing Team and advance your career as a

SENIOR PROCUREMENT HELPDESK ANALYST

The purpose of the role is to assure that bp users and suppliers are enabled to follow a compliant and efficient procurement process. The type of incoming requests can vary, i.e. answering 'how do I' related questions as well as providing technical support and managing user/supplier system & process training activities. Additionally, Procurement Helpdesk Senior Analyst plays a 'distributor role' in the request handling process so that incoming requests are channelled to the right teams. The Helpdesk Senior Analyst is required to initiate and manage continuous improvement ideas, which result in a standardized, automated way of working.

The Procurement Helpdesk Senior Analyst role has the primary responsibility to ensure that we manage, control and develop our operations in a "process designed" manner to deliver value to the respective business for which services are provided.

In this role You will:

• Resolve issues and escalate to the relevant channel (if required).
• Analyse the content of the incoming query, and work on the solution with relevant resolver groups.
• Analyse and explore process improvement opportunities (i.e. eliminate inefficiencies in the request handling process) by proposing system and process enhancements.
• Accountable for controls being in place and working effectively across all processes and systems in relation with the Helpdesk Team/ helpdesk team members.
• Delivering process standardization by identifying improvement opportunities and process change proposals.
• Responsible for implementing new/re-designed processes and making sure they are operated properly within the team.
• Responsible for highlighting improvement areas for reaching the PPI/ KPI or other targets.
• Responsible for the performance management of the Helpdesk Team and for the daily operations of query handling and issue resolution.
• Acting as first level of escalation for the Helpdesk Team members (Second level is the Team Leader)
• Build up and maintain professional relationship with Business partners and other functions.

What You will need to be successful:

• Recognised professional qualification in a business or finance field or similar field.
• 3-4 years business experience is required.
• Demonstrated process expertise in a given process tower such as PTP, OTC, RTR Customer Services or Supply Chain Management.
• Relevant operational experience gained in a business or similar environment.
• Experience supporting and implementing strategic plans across a team.
• Relevant previous experience in a leadership and supporting continuous improvement position with similar accountabilities.
• Demonstrated ability to use a wide range of systems and application tools and techniques to guide, motivate, train and support staff and makes full use of opportunities to coach and develop direct reports or virtual teams to maximise their performance.

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 2 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
• Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life.

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

Travel Requirement
No travel is expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:
Agreements and negotiations, Analytical Thinking, Building sustainability, Category spend profiling, Category Strategy, Commercial Acumen, Communication, Cost modelling, Decision Making, Digital fluency, Market Analysis, Negotiation planning and preparation, Sourcing strategy, Stakeholder Management, Supplier Selection, Sustainability awareness and action, Value creation and management

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.