Specialist II North America Customer Care
Emerson
Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist II, North America Customer Care, you will be responsible for the timely and accurate handling of orders and customer issues. You will ensure and maintain a high level of customer service by taking ownership of customer inquiries and handling pre- and post-order-related requests.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!
In This Role, Your Responsibilities Will Be:
Who You Are:
You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You are proactive and highly innovative in approaching problem-solving. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.
For This Role, You Will Need:
Our Offer to You
By joining Emerson, you will be given the opportunity to make a difference through the work you do. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.
At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We are dedicated to fostering a culture where every employee is valued and respected for their unique experiences and perspectives.
Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's Go!
#LI-Hybrid
ABOUT US
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
No calls or agencies please.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!
In This Role, Your Responsibilities Will Be:
- Monitor incoming emails in common mailboxes and acknowledge receipt of customer emails and purchase orders.
- Allocate requests, orders, and inquiries to the appropriate individuals within the team.
- Handle incoming calls from the ACD following the Call Handling Procedure and assign emails within the turnaround time.
- Act as a liaison between customers and other functional groups to complete requests in Engineering, Trade Compliance, Quality, Planning, Product Marketing, Pricing, Finance, Sales, Shipping, Production, and Logistics.
- Provide general account, product, and order information and recommend product alternates and substitutions to customers.
- Process shipping and billing disputes, request credit and other billing adjustments, and provide requested documentation to customers.
- Identify risks, connect with leads and team members, and come up with action plans.
- Collaborate with the team and other functional groups for process improvements, best practices, lessons learned, and process and product updates.
Who You Are:
You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You are proactive and highly innovative in approaching problem-solving. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.
For This Role, You Will Need:
- Bachelor's degree in any 4-year course.
- 2 years of relevant experience in customer service, preferably with a business-to-business background.
- Specific knowledge of Business System tools such as Oracle, CRM Fusion, and Genesys Purecloud.
Our Offer to You
By joining Emerson, you will be given the opportunity to make a difference through the work you do. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.
At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We are dedicated to fostering a culture where every employee is valued and respected for their unique experiences and perspectives.
Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's Go!
#LI-Hybrid
ABOUT US
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
No calls or agencies please.
JOB SUMMARY
Specialist II North America Customer CareEmerson
Mandaluyong
a day ago
N/A
Full-time