As a Process and Customer Quality Engineer, you will play a critical role in improving quality performance within the production process. Working closely with production teams, you will monitor quality indicators, conduct audits, and ensure the effective management of customer claims and complaints. You will identify weak points in production processes, initiate improvements, and oversee the implementation of corrective actions.

This role combines administrative responsibilities (over 4 hours daily) with physical tasks (up to 4 hours daily) across office and production areas.

In This Role, Your Responsibilities Will Be:

• Analyzing quality data for improvement and prioritizing corrective actions.
• Handling customer complaints and ensuring effective resolution.
• Working together on quality issues and part replacement with various departments.
• Prepare 8D reports and handle RMA processes.
• Coordinate important metrics related to quality and develop strategies for improvement.
• Supporting product quality customer concerns and problem-solving.
• Conducting quality audits for compliance.
• Developing and maintaining quality documentation.
• Participate in process qualification and acceptance criteria management.
• Leading continuous improvement initiatives and root cause analysis.

Who You Are:

You are diligent, committed to achieving goals, and able to thrive in a dynamic, multitasking environment. You are passionate about quality and possess strong analytical and problem-solving skills to enhance production processes and ensure customer satisfaction.

For This Role, You Will Need:

• A higher technical education (preferred).
• At least 1 year of experience in a Quality and/or Engineering Department in a manufacturing environment.
• Practical knowledge of quality tools and methodologies: 8D, PDCA, FMEA, 5Why, Ishikawa.
• Familiarity with ISO 9001, ISO 14001, ISO 45001, and VDA 6.3 standards (optional).
• Proficiency in English (minimum B2 level).
• Strong multitasking abilities and adaptability in a fast-paced environment

Preferred Qualifications that Set You Apart:

• Advanced Degree or equivalent experience: A master's degree in engineering or a related field is preferred.
• Professional Certifications: Certifications like CQE (Certified Quality Engineer) or Six Sigma Black Belt are highly desirable.
• Extensive Experience: At least 3 years of experience in a Quality or Engineering role in a manufacturing environment.
• Standards Knowledge: Familiarity with ISO 9001, ISO 14001, ISO 45001, and VDA 6.3 standards is a plus.
• Bilingual Skills: Proficiency in an additional language besides English is preferred.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.