Innovate to solve the world's most important challenges

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

Key Responsibilities

• Processing Returns
• Customer Invoicing
• Deliver Forecast Reports
• Order Processing

MUST HAVE

• 2-3 year of customer service experience
• Advanced English level
• Good team and communication skills
• An ability to take initiative and work with limited direction

WE VALUE

• Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems
• A knowledge of principles and best practices in (customer service)
• An ability to learn quickly

Additional Information

• JOB ID: req485226
• Category: Customer Experience
• Relocation Tier:
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 10000
• Requisition Type: Pre-sourcing Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt