Job Description:

Role synopsis:

The Line Manager Advisor provides business-facing consultation and advice to individual line managers and may facilitate the resolution of everyday queries and coaching to drive engagement, pre-empting and resolving line manager inquiries on policy and informal ER cases. The role uses data to coach line managers to ensure they are supported throughout all people management activities. The advisor delivers reliable, compliant, and secure P&C operations in support of the business, demonstrating and interpreting data and insights relevant to the business they support. The role involves acting as the first point of contact for line managers for people management queries, advising on policies and processes, and ensuring a positive experience by prioritizing and seeking guidance on tickets using Salesforce.

Role accountabilities:

• Deliver reliable, compliant, and secure P&C operations in support of the business
• Provide business-facing consultation and advice to business leaders and may facilitate the resolution of everyday queries and coaching to drive engagement, pre-empting and resolving employee relations (ER) cases, and ensuring that diversity and inclusion are foundational elements of the P&C people plan and supported throughout all people management activities
• Good understanding of the business and population they support
• Leverage and interpret data and insights relevant to the business they support
• Leverage best practices and identify efficiencies and opportunities for alignments by connecting across P&C teams
• Act as the first point of contact for Line Managers for people management queries
• Advise line managers on group generic and entity-specific policies and processes
• Advise line managers on approval requirements, and manage activities requiring approvals according to the People Authorities matrix.
• Provide coaching and challenge to Line Managers around policy and cyclical activity (recognizing business differentiation) e.g., end-to-end goal setting, reflections, and pay review process comms, tracking, advice
• Handle the majority of queries across the spectrum of P&C activities that cannot be undertaken at tier 0, referring managers back to tier 0 where appropriate and acting as a gatekeeper for tier 2 and partnering (tier 3) services
• Ensure correct process and channels are followed for P&C queries and transactions, promoting self-service where possible
• Ensure a positive experience by prioritizing and seeking guidance on tickets using Salesforce, acting as the point of contact for Line Managers and employees until point of closure or issue
• Review and amend transactions across the full P&C technology landscape to ensure the right data is entered into the transaction - e.g., update allowances and org data
• Adhere to agreed service requirements and SLAs
• Identify and raise opportunities for operational efficiencies and continuous improvement of service as well as the knowledge base
• Proactively update understanding/knowledge of policies, standards, and processes
• Continuously maintain a broad understanding of business context, issues, people strategy, priorities aligned to entities as well as specifics like labor relations/works council considerations and employee practices in relevant locations

Required Qualifications:

• Bachelor's degree or equivalent in Business Administration, Human Resources, or other relevant field
• Minimum 3-5 years of relevant P&C experience
• Breadth and depth across the HR technical areas and able to provide professional advice and act as a coach to others in most of the areas
• Experienced in Employee Relations and case-work
• Experience in Human Resources, proven capability and experience in delivering talent management, ER, track record of effective partnering considering business needs and linking value to business results
• Experience with organizational change and working in a matrixed organization and working knowledge of relevant labor legislation and regulations
• Foundational knowledge of HR solutions
• Proficient in using CRM systems
• Proficient in using MS Office
• Proficient in using Reporting & Analytics tools

At bp, we provide the following environment and benefits to you:

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
• Possibility to join our social communities and networks
• Learning opportunities and other development opportunities to craft your career path
• Life and health insurance, medical care package
• And many other benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Travel Requirement
No travel is expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.