Job Summary

Be able to work as the project owner/leader of factory automation business in one of the topnotch teams within a strong and supportive international automation platform. Work closely with design expects to develop tailor-made concept in feeding technology.

In this Role, Your Responsibilities Will Be:

• Technical Support & Solution Development:
o Act as the primary technical contact for feeding units, handling systems, and electric automation solutions, guiding customers in product selection, system design, and solving.
o Develop tailored solutions to address specific client needs, considering operational requirements, environmental conditions, and budget constraints.
o Work alongside the sales team to create compelling technical presentations, proposals, and product demonstrations.

• Application Engineering & Product Expertise:
o Serve as a domain guide for feeding unit, handling, and automation systems, advising on applications and standard processes.
o Conduct site visits to evaluate customer needs, assess existing setups, and provide recommendations for improvements or new installations.
o Communicate efficiently to customer regarding feeding system concept/ user documentation, including system specifications, wiring diagrams, configuration manuals, and trouble solving.

• Customer Training & Support:
o Deliver training programs and workshops to customers, ensuring their teams are proficient in feeding unit, maintenance, safety procedures, handling systems, and electric automation.
o Develop customized training materials and user guides tailored to the local requirements of Southeast Asia and Taiwan.
o Assist customers with solving and resolving technical issues, either remotely or on-site as required.

• Project Implementation & Management:
o Support project implementation from the initial design phase to final deployment, coordinating with both internal teams and customers to ensure magnificent execution.
o Coordinate installation and testing of systems, ensuring they meet both technical specifications and customer expectations.
o Work with the technical team to customize industry-specific and efficient solutions.
o Responsible for magnificent execution of FAT and SAT for feeding system projects

• Product Development & Market Insights:
o Provide market feedback and insights assembled from customer interactions to product management and R&D teams, assisting in future product development and innovation.
o Stay updated on industry trends, driven products, and new technologies within electric automation and handling systems to continually improve technical expertise.

• New Business Development
o Identify, develop, and be an excellent partner with new integrators, distributors, and end customers to drive business growth.
o Build a robust pipeline of prospects through proactive outreach, networking, and strategic partnerships.

• Expand Factory Automation Market Presence
o Craft and implement market-entry strategies to penetrate the factory automation sector.
o Work with the technical team to customize industry-specific and efficient solutions.

• Market data and competition analysis
o Conduct market research and analysis on key industries to understand market trends
o Understand the voice of the customer and compare product portfolios with competitors

• New Product Launch & Training
o Be responsible for the promotion of new products/solution/application, including coordinating training sessions for clients, partners, and internal teams.
o Work multi-functionally with product team, AE team, and sales to ensure successful product commercialization.

Who You Are:

For This Role, You Will Need:

• Bachelor's degree or equivalent experience in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical field.

• 3-5 years' Experience in application engineering, technical support, or a similar role
• Familiar with automation industry
• Basic knowledge of CAD

Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be high-reaching within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs.

We are committed to creating a global workplace that supports diversity, equity and accepts inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both form home and at the office.

Safety is paramount to us, and we are steadfast in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.