Customer Support Manager
ABB
Customer Support Manager
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.
This position reports to
Local Division Mngr-DrivesProducts&SysDr
Your role and responsibilities
Join ABB's Motion Drives Division in Notting Hill, Victoria, as an experienced Customer Support Manager! This exciting role offers you the chance to lead a dynamic team of specialists, providing exceptional technical and order-related assistance to both internal and external customers. Every day, you'll be at the forefront of overseeing and refining customer support processes, ensuring seamless implementation and execution. Your expertise will shine as you drive service quality, operational efficiency, and customer satisfaction to new heights. Ready to make a difference? Apply now and be part of ABB's innovative journey! You will be mainly accountable for: • Driving responsiveness of the business units toward customer inquiries and harmonization and efficiency improvement by identifying and e stablishing best practices. • Developing and implementing methodology to systematically address Net Promoter Score (NPS) feedback for service across the group and leading the efforts to improve it. • Acting as the process owner for contact management; and creating, implementing, monitoring, and reviewing ABB's customer support strategy. • Ensuring timely issue of invoices for revenue generation; and identifying and closely follows-up on customer issues related to credit.
Qualifications for the role
More about us
ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.
This position reports to
Local Division Mngr-DrivesProducts&SysDr
Your role and responsibilities
Join ABB's Motion Drives Division in Notting Hill, Victoria, as an experienced Customer Support Manager! This exciting role offers you the chance to lead a dynamic team of specialists, providing exceptional technical and order-related assistance to both internal and external customers. Every day, you'll be at the forefront of overseeing and refining customer support processes, ensuring seamless implementation and execution. Your expertise will shine as you drive service quality, operational efficiency, and customer satisfaction to new heights. Ready to make a difference? Apply now and be part of ABB's innovative journey! You will be mainly accountable for: • Driving responsiveness of the business units toward customer inquiries and harmonization and efficiency improvement by identifying and e stablishing best practices. • Developing and implementing methodology to systematically address Net Promoter Score (NPS) feedback for service across the group and leading the efforts to improve it. • Acting as the process owner for contact management; and creating, implementing, monitoring, and reviewing ABB's customer support strategy. • Ensuring timely issue of invoices for revenue generation; and identifying and closely follows-up on customer issues related to credit.
Qualifications for the role
- Bachelor's degree and 10 + years of experience in a customer service role
- 2-5 years managing a small team
- Proficiency in SAP is essential
- Knowledge of Salesforce (preferred)
- Strong problem-solving and troubleshooting skills
- Experience working with both external and internal stakeholders
- Experience managing offshore teams and local stakeholders.
More about us
ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory
JOB SUMMARY
Customer Support Manager
ABB
Melbourne
5 days ago
N/A
Full-time
Customer Support Manager