Salary : $51,916.80 Annually
Location : Lubbock, TX
Job Type: Full-Time
Job Number: U305-6119
Department: Customer Relations Water
Division: 6119 - Customer Relations Water
Opening Date: 04/07/2025
Closing Date: 4/18/2025 5:00 PM Central

Summary
Participates in the planning, functional design and implementation of the Customer Information System (CIS) and all applications integrating with the host system.

Essential Functions

• Assist in the development of system rules and validations for the Customer Information System, and all other related applications interacting with the host system for customer data.
• Research, identify and recommend possible solutions to customer request and billing issues.
• Assist in the collection and analyzing of data for Water Utilities management, and the City of Lubbock Finance and Audit departments.
• Retrieve data material from the Customer Information and Billing System using various report writing tools: SQL *Plus.
• Ability to use Microsoft Office Products such as MS Word, Excel, Power Point & Access to draft and or compile data material. Knowledge of Microsoft Project and Visio is a plus.
• Prepare reports to document application issues; make recommendations and communication requirements to the software vendor.
• Create test scenarios for thoroughly testing software applications and code updates
• Perform related Duties as Required

Qualifications
Completion of a bachelor degree in Management Information Systems (MIS), Computer Information Systems (CIS) or four years of significant experience with Oracle Utilities Customer Cloud Service and Oracle Field Services systems; or any combination of relevant education and experience which provides the following:

Knowledge and Abilities
Knowledge of:

• Software for customer information and billing (prefer Customer Suite), Microsoft Office 7 Products, SQL * Plus and Oracle with the ability to retrieve data and analyze.
• Principles and practices of effective communication, both written and verbal

Ability/skill to:

• Ability to setup and execute test scenarios to test software applications.
• Maintain appropriate documentation of issues to be resolved and test results obtained.
• Make definitive decisions regarding application setup, system rules and validation to ensure effective business practices.

Physical Requirement:

• Frequently lift and carry up to 10 pounds and occasionally lift and carry up to 25 pounds
• Occasionally walk and stand during shift
• Frequently rotate upper trunk to right or left while sitting or standing.

The City of Lubbock provides a comprehensive, cost effective, health and welfare package. To view the employee benefits click
01

Do you have a Bachelor's Degree in Management Information Systems (MIS), Computer Information Systems (CIS) or a related field from an accredited university?

• Yes
• No

02

Do you have four years of significant experience with Oracle Utilities Customer Cloud Service and Oracle Field Services systems?

• Yes
• No

Required Question