In this Role, Your Responsibilities Will Be:

• Process and confirm customer orders (standard/non-standard) from multiple channels (email/phone), ensuring 100% accuracy in order entry, pricing, and delivery terms.
• Coordinate cross-functionally with Planning, Manufacturing, and Finance teams to resolve order discrepancies, update delivery notes/invoices, and secure timely payment follow-ups.
• Monitor order fulfillment lifecycle - from availability checks to shipment scheduling - using ERP tools (e.g., SAP/JDE), escalating delays to stakeholders.
• Act as first point of contact for complaints, conducting root cause analysis (RCA) and collaborating with Quality/Logistics to implement corrective actions.
• Deliver real-time updates to customers on order status, lead times, and RMA requests via email/phone, maintaining SLA compliance.
• Propose process improvements (e.g., reducing inquiry response time by 20%) to enhance service quality.
• Manage daily interactions with third-party logistics (3PL) partners to optimize shipment bookings, customs documentation, and cost tracking.
• Audit freight invoices and resolve discrepancies (e.g., demurrage charges) in alignment with Trade Compliance policies.
• Maintain CRM records for sales opportunities and account activities, ensuring data integrity.
• Assist managers in ad-hoc tasks: compiling KPI reports, onboarding new hires, and updating knowledge base articles.

Who You Are:

You gain insight into customer needs. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You create partnership allowing others across the organization to achieve shared objectives.

For This Role, You Will Need:

• Bachelor's degree in Supply Chain, Business Administration, or related field.
• Possess an analytical, problem solving, and self-starter approach
• Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed.
• Proficient in computer usage MS office skills
• Outstanding communication skills.
• Advanced English level to ensure excellent reading, writing, and verbal communication skills.
• Certification in APICS/CPIM or customer service (e.g., COPC) is a plus.

Preferred Qualifications that Set You Apart:

• Fresh graduates or 1-3 years of experience in Shared Service Center or Customer Service role.
• Project management.
• Sales experience.
• Experience working with various geographies and functions.
• Experience supporting a field sales organization including the use of CRM tools and processes.

Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.