We have an opportunity for a CLSS Customer Success Manager to join our European team in South Europe.

We are redefining the future of Life Safety and are looking for innovators with vision, tenacity and focus to help our customers benefit from our high-tech building solutions such as smart life safety products and their cloud-based ecosystem - Honeywell Connected Life Safety Services (CLSS).

Today's customers expect more than just a product that meets their needs. They expect personalized support from experts who care about customer goals. With its modern and smart fire platform CLSS, Honeywell can exceed these expectations.

CLSS Customer Success Manager (Spain) - responsibilities and activities:

You will be responsible to maximize CLSS adoption across all its customer base in South Europe, primarily Spain, and increase retention by offering an unmatched customer experience. You will have to build a deep understanding of a customer situation, and a clear view of the market and Honeywell offering. Once we land an opportunity, you will prioritize customer needs and coach them on how to get the most of CLSS - therefore, your role is crucial.

You own the customer's use and expansion of CLSS, but you won't be alone. You will partner primarily with CLSS Offering, Sales and Demand Generation teams to understand the market, the business, our customers and what we offer. You will be involved in many phases of the customer lifecycle and therefore have a good overview of the big picture. You will recognize which problems affect multiple customers and what this can mean for possible churn. You will also have an overview of upcoming product upgrades and changes, in light of your customer feedback.

You will also act as a change champion, internally and externally. Even if your customers have been using CLSS for a while, you will continuously seek feedback, ask if everything is ok, where CLSS is used regularly, how often, which solutions, on which use cases, why, what can be improved etc. As the person working closely with our users, your point of view is critical in how we continue to invest and improve our services. Beyond this, you will ensure that the CLSS benefits becomes part of the customer operations' DNA.

Summary of your key responsibilities:

1. Develop healthy customer relationship, with trust and transparency
2. Evaluate and prioritize customer needs
3. Enhance customer training
4. Onboard new clients
5. Act as a customer advocate.
6. Encourage customers to upgrade and expand their usage of CLSS
7. Promote customer loyalty
8. Partner internally with Offering, Sales and Demand Generation

We value

• Technical background with a sales orientation
• Proactivity and organization
• The confidence, drive, and energy to find solutions
• First class presentation skills
• Spanish as you mother tongue, Italian and French are nice to have
• Excellent English
• Strong team player, highly motivated and self-reliant

We Measure

CLSS activations, churn rate, CLSS pipeline/expansion

Additional Information

• JOB ID: HRD259175
• Category: Sales
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 1000
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Exempt