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This Position reports to:
IS Domain Owner

In this role, you will have the opportunity to lead defined service lines in the design and development of end-to-end lifecycle roadmaps and effective and efficient delivery of services together with a team of dedicated internal and external suppliers. Each day, you will be responsible to design, implement, and maintain the framework to deliver the services in scope, on time, within budget, and in line with the customer's expectations. You will also showcase your expertise by managing multiple third-party global vendor contracts to assure high service quality and optimizing the cost.

The work model for the role is #LI #Onsite

This role is contributing to the IS Services globally.

The Service Owner for Fundamental Infrastructure & Automation acts as the key tactical liaison to the business and holds full end-to-end accountability for the delivery of ABB's Active Directory & IPAM services, along with other technical services such as patching and the automation platform (RedHat Ansible).

You will be mainly accountable for:

• This role is responsible for defining the service roadmap in alignment with the overall vision and business needs, with a strong focus on advancing the automation platform and establishing an automation community within ABB. • Is End-to-End responsible for building and delivering specific IS solutions/services according to business needs • Maintains a view of upcoming demand within the services in scope and, for the global demand managed by the departments, provides that to the Global IS Domain Owner
• Ensures service launch activities, including completion of all required deliverables for production readiness • In concert with all relevant stakeholders ensures satisfaction with IS services understanding their strategic and tactical needs, making sure actions are taken to close any gaps, and influencing stakeholder perceptions of the relevant IS services; all within the scope of responsibility
• Collaborates with all relevant IS departments and other key stakeholders to create integrated, business process-oriented SLAs
• Is responsible to supports all internal IS and cross-functional processes related to IS service delivery or IS service demand in the relevant service area of responsibility
• Is responsible to develop the service delivery strategy and service delivery plan for assigned service(s) in collaboration with the Global IS Domain Owner

Qualifications for the role

• Master's Degree in information management, computer systems, business engineering or similar
• Fluent spoken and written English
• ITIL 4 foundation certification is a must
• Other ITIL professional certification, COBIT, Six Sigma, TOGAF desired
• Proven track of implementing solutions in the area of expertise, deliver measurable business value
• Solid understanding of agile and different implementations thereof together with certifications demonstrating that knowledge
• Excellent IS development and operations skills and a deep understanding of the overall context of business processes and IS technologies
• Strong knowledge of ITIL processes

More about us

Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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