About Huawei

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains - telecom networks, IT, smart devices, and cloud services - we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 207,000 employees, and we operate in more than 170 countries and regions.

Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.

Job Title:TAC Service Specialist (Contractor)

Job Location: Rijswijk, Netherlands

Main Responsibilities:

• After sales, holding workshops with the customers or partners on technical issues.
• Ticket management and resolving incoming service requests.
• The logging of issues reported by the customers.
• Training/guidance of the customers before, during and after the construction process using; kick-off meetings, hardware and software training and the acceptance test.
• Supporting customers during the commissioning process, technically checking the inverter installation and making corrections if necessary.
• You are the interface between the customers and the R&D team to resolve any issue.
• Responsible for supporting second and third-line support.
• Responsible for technical support of customers or partners, independently or together with a technical support team.
• On-site support in case of major or critical issues that cannot be resolved by the customer or local subcontractor.
• Responsible for monitoring the quality of the on-site operation, providing quality analyses and improvement processes.

Requirements:

• Bachelor's degree or above, Science and Engineering background is preferred;
• Relevant PV/Inverter service industry work experience are advantages;
• Excellent communication skills and the ability to build relationships with partners and internally with people from different countries and cultures;
• Excellent organizational and time management skills;
• Proficient in Dutch, French and English;
• Service awareness and coordination capability.

What We Offer: We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies, challenging work and a competitive salary package. Personal development is ensured through many training opportunities across Europe.

Interested? Please apply withyour documents in English. Applications without CV will not be considered.

Important: To be considered for this role, applicants must be eligible to work and live in Netherlands .

Privacy Statement:

We are committed to protecting your privacy by following the local legal data privacy legislation. If you decide to continue your contact with Huawei, you are giving us your consent to process your data. Please note that your data will be treated confidentially and securely.

https://career.huawei.com/socRecruitment/euportal/portal/privacy-notice.html

If you have any queries in regards to Huawei Europe Data Privacy, please feel free to contact our European Data Protection Officer by clicking here .

Department Multi-Country Management Dept Locations Rijswijk, Netherlands Employment type Contract