Join a team recognized for leadership, innovation and diversity

Job purpose:

Supports service and projects organization byprocessing work packages / managing requests in a timely and correct manner.

Responsibilities:

• Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, re-registrations;
• RQB - reactive quoted: creation, re-creation, additions and deductions;
• Operates changes according to process requirements in various existing records
• Initiate, get approvals (if necessary) and complete billing related to contracts, reactive quoted, projects (full or partial billing);
• Analyzes and takes the necessary steps to resolve disputes (credit issuance and reflow);
• Investigates and resolves the interface errors that may occur in the system, works to prevent them from occurring, and addresses
  root causes;
• Process direct purchase requests as instructed by the project manager
• Perform business reporting based on business requirements, following the required frequency;

YOU MUST HAVE

• Minimum college graduate; bachelor degree preferred;
• Minimum 1 year experience on Sr Customer Experience Specialist role
• English - main language
• ERP knowledge
• Microsoft Office suite

WE VALUE:

• Technical knowledge specific to (stated field)
• Good communication skills
• Good administration skills
• An ability to take initiative and work with limited direction

ABOUT HONEYWELL

Honeywell International Inc. invents andcommercializes technologies that address some of the world's most criticalchallenges around energy, safety, security, air travel, productivity, andglobal urbanization. We are a leading software-industrial company committed tointroducing state-of-the-art technology solutions to improve efficiency,productivity, sustainability, and safety in high-growth businesses inbroad-based, attractive industrial end markets. Our products and solutionsenable a safer, more comfortable, and more productive world, enhancing thequality of life of people around the globe.
In October 2024 Honeywell announcedthe spin-off of our Advanced Materials business to become astand-alone publicly traded company, independent of Honeywell. Our intention isthat this role, dedicated to the Advanced Materials business, will be a part ofthis future transaction when the separation occurs.
Honeywell recently announced plans to sell itsPersonal Protective Equipment (PPE) business to Protective Industrial Products,Inc. (PIP®), a portfolio company of Odyssey Investment Partners. At this time,we anticipate that the deal will close in the first half of 2025, subject tocustomary closing conditions. We expect this role, dedicated to the PPEbusiness, will be part of this future transaction when it closes.

Additional Information

• JOB ID: HRD260491
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt

Global (ALL)