We are seeking a detail-oriented and experienced Quality Assurance/Field Supervisor to oversee quality assurance and field operations for our HVAC installations and service projects. This role ensures that all fieldwork meets company standards, complies with codes, and exceeds customer expectations. The ideal candidate is a strong leader with deep HVAC knowledge and a commitment to safety and excellence.

Key Responsibilities:

• Quality Assurance:
• Inspect HVAC installations for quality, safety, and code compliance.
• Conduct site audits and verify that all work meets company and industry standards.
• Develop and implement QA checklists and procedures.
• Field Supervision:
• Support and supervise field technicians and crews on-site.
• Provide coaching and technical guidance to ensure high performance and workmanship.
• Address field issues and escalate when necessary.
• Customer Interaction:
• Conduct final walk-throughs with customers to ensure satisfaction.
• Resolve any service or installation issues quickly and professionally.
• Documentation & Reporting:
• Maintain detailed reports of inspections, deficiencies, and corrective actions.
• Track quality trends and recommend process improvements.

Qualifications:

• 5+ years of hands-on HVAC field experience, including installation and service.
• Prior supervisory or leadership experience preferred.
• Strong knowledge of HVAC systems, mechanical codes, and safety practices.
• Must know how to properly commission new installs-from single-stage to communicating systems.
• Ability to diagnose and correct recalls on newly installed systems.
• Skilled in training installers when issues are found to prevent repeat mistakes.
• EPA Certification and relevant trade licenses required.
• Valid driver's license and clean driving record.

Work Conditions:

• Occasionally required to lift/move objects up to 75 lbs
• Work may take place in residential properties, including crawl spaces, attics, and basements
• Occasional need to ascend/descend ladders and maintain balance

Benefits:

• Competitive salary with performance incentives
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Ongoing training and career development opportunities

Apply today!

#WIZ

About Service Wizard:

Since 2000, Service Wizard has served the Austin, TX area with expert AC and Heating service. Our clients love our service and friendliness and as a result of the standards that we've set, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.

With a rapidly growing number of employees, we have built a reputation for quality and service that cannot be matched. Our goal from the start has always been to provide homeowners with service that is beyond their expectations. We value our team here at Service Wizard, where you'll find a family-oriented business with fantastic benefits, performance-based bonuses, and company incentive trips. You'll be surrounded with winning individuals driven to be the best.

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