Technical Account Manager - DIC
ABB
Technical Account Manager - DIC
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.
This position reports to
Local Division Sales Manager - Qatar
Your role and responsibilities
In this role, you will be responsible for sales of products/systems/services within a designated Dukhan Industrial City (DIC) in accordance with strategy. Build long term customer relationships and manage resolution to specific customer needs and issues. Identify and develop sales opportunities. The Technical Account Manager plays a critical role in ensuring customer satisfaction and loyalty for their assigned accounts. The Technical Account Manager ensures the customer receives exceptional service that exceeds their expectations. The work model for this role (onsite) This role is contributing to Process Automation Business Area based in Doha Qatar. You will be mainly accountable for: • Assisting customers' technical requests and engaging with colleagues to take care of any tech-nical issues. • Building strong customer relationships on technical, maintenance and operational levels. • Leveraging familiarity with their assigned accounts, supporting the customer in a proactive fashion by anticipating the customer's needs. • Coordinating resources within ABB and breaks down any barriers impeding progress. • Building strong relations within cross functional teams. • Collaborating with the Account Managers (sales) to timely provide offers responding to customer needs and to proactively identify contract growth opportunities leveraging the full breath of ABB service portfolio. • Responsible for identifying service and system sales opportunities for expanding ABB's value to the customer, and for growing the service contracts at their assigned customers. • Ensuring that plant fleet under service agreement receives evolution plans and life cycle reports supported by technology segment experts. • Managing Service Contracts deliverables, on time delivery and customers' requirements as well as financial KPI's, and keeping track of performance metrics and communicating progress to in-ternal and customer stakeholders through respective Manager. • Responsible for 100% renewal of service contracts at their assigned accounts. • Accountable for measuring, reporting, and presenting the value of the services delivered to key customer stakeholders which range from maintenance managers to plant managers. • Analyzing customers' needs and suggest upgrades or additional features to meet their requirements • Identifying solutions to reduce support costs • Liaising with the sales department to win new business and increase sales • Keeping track of sales performance metrics • Establishing best practices, providing technical support for customers to support pre-sales and post-sales processes
Qualifications for the role
Benefits
More about us
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.
This position reports to
Local Division Sales Manager - Qatar
Your role and responsibilities
In this role, you will be responsible for sales of products/systems/services within a designated Dukhan Industrial City (DIC) in accordance with strategy. Build long term customer relationships and manage resolution to specific customer needs and issues. Identify and develop sales opportunities. The Technical Account Manager plays a critical role in ensuring customer satisfaction and loyalty for their assigned accounts. The Technical Account Manager ensures the customer receives exceptional service that exceeds their expectations. The work model for this role (onsite) This role is contributing to Process Automation Business Area based in Doha Qatar. You will be mainly accountable for: • Assisting customers' technical requests and engaging with colleagues to take care of any tech-nical issues. • Building strong customer relationships on technical, maintenance and operational levels. • Leveraging familiarity with their assigned accounts, supporting the customer in a proactive fashion by anticipating the customer's needs. • Coordinating resources within ABB and breaks down any barriers impeding progress. • Building strong relations within cross functional teams. • Collaborating with the Account Managers (sales) to timely provide offers responding to customer needs and to proactively identify contract growth opportunities leveraging the full breath of ABB service portfolio. • Responsible for identifying service and system sales opportunities for expanding ABB's value to the customer, and for growing the service contracts at their assigned customers. • Ensuring that plant fleet under service agreement receives evolution plans and life cycle reports supported by technology segment experts. • Managing Service Contracts deliverables, on time delivery and customers' requirements as well as financial KPI's, and keeping track of performance metrics and communicating progress to in-ternal and customer stakeholders through respective Manager. • Responsible for 100% renewal of service contracts at their assigned accounts. • Accountable for measuring, reporting, and presenting the value of the services delivered to key customer stakeholders which range from maintenance managers to plant managers. • Analyzing customers' needs and suggest upgrades or additional features to meet their requirements • Identifying solutions to reduce support costs • Liaising with the sales department to win new business and increase sales • Keeping track of sales performance metrics • Establishing best practices, providing technical support for customers to support pre-sales and post-sales processes
Qualifications for the role
- Graduate Engineer in Electrical /Automation/ Equivalent Engineering (electrical automation major is preferred)
- 8 years of relevant experience in Oil & Gas Industry with at least 5 years of Technical Ac-count Management /Technical Lead experience
- Knowledge of ABB Energy Industries products and solution in Oil and Gas and other process Industries.
- Solid technical background with hands on experience in DCS/ Safety System (ESD/FGS), SCADA/RTU, PMS/ELICS system of ABB and or other OEM system
- Knowledge of ABB Legacy System (Infi90, Freelance) , ABB ICSS system ( AC800M/AC800MHI) and Instrumentation System.
- An ability to gasp customers' needs and suggest timely solutions
- Knowledge in industrial communication protocols like Modbus RTU, TCP, OPC, Field bus - Profi-bus, Profinet & FF etc.
- Must be result driven with strong interpersonal and communication skills
- Fluent in English
Benefits
- Retirement plan
More about us
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory
JOB SUMMARY
Technical Account Manager - DIC
ABB
Doha
3 days ago
N/A
Full-time
Technical Account Manager - DIC