Where you'll fit in & what our team goals are...

In your role you will ensure our 3rd party providers are delivering as per agreed service levels and contract, leading to best in class investor and stakeholder outcomes.

How you'll spend your time...

• Management of 3rd party provider; including day to day management of escalations, monitoring of Key Performance Indicators and Management Information, taking appropriate action where trigger points are crossed
• Demonstrate subject matter expertise when handling supplier escalations. These are typically (but not limited to) AML/KYC, Account Opening, Dealing, Complaint, Settlement, general Investor Servicing and escalations of a regulatory or compliance nature
• Uphold our robust Risk & Controls framework ensuring that Governance related activities are completed in a timely manner and adequately documented
• Assist with periodic on-site thematic and process reviews
• Identify supplier enhancement opportunities, engage with key relevant stakeholders keeping them appraised throughout the delivery process.
• Maintain issues logs, complete root cause analysis and monitor for thematic trends. Drive early resolution through attendance at regular internal and external meetings and uphold direct contact with the parties involved
• Provide support to Columbia Threadneedle's global distribution and operational teams
• Develop an open and effective working relationship with key Columbia Threadneedle functions including Distribution, Marketing, Finance, Risk & Compliance, Change Management and Investment Operations
• Ensure all clients receive a high quality, competitive service in a cost-effective manner
• Work on technical or remediation activity requiring management of senior stakeholders
• Maintain and improve accuracy, productivity efficiency and effectiveness

To be successful in this role you will have...

• Substantial Transfer Agency oversight and operational experience with strong knowledge of a variety of fund types and structures
• Strong knowledge of OEIC fund structures and the associated regulations/legislation.
• Knowledge of Investment Trust Savings Schemes
• Management of third-party suppliers offering a range of services
• Strong relationship and stakeholder management skills and a good communicator
• Act as a sounding board for staff members and provide guidance where appropriate
• Strong interpersonal skills with the ability to build diverse teams
• Excellent organisational, analytical and conflict management skills
• Ability to deliver assigned projects as requested, on time and within budget
• Highly flexible and adaptive to change

If you also had this, it would be great...

• Prior experience of working within an outsourced third-party supplier, transfer agency relationship or inhouse servicing model concerning fund administration
• A desire to continually improve your knowledge of the Columbia Threadneedle product range, our investor requirements and wider industry level challenges, discussion points and solutions
• Experience of working in a financial services environment where the consideration and understanding of Client Vulnerability was front and centre

About Columbia Threadneedle Investments

Working at Columbia Threadneedle Investments you'll find growth and career opportunities across all of our businesses.

We're intentionally built to help you succeed. Our reach is expansive with a global team of 2,500 people working together. Our expertise is diverse with more than 650 investment professionals sharing global perspectives across all major asset classes and markets. Our clients have access to a broad array of investment strategies, and we have the capability to create bespoke solutions matched to clients' specific requirements.

Columbia Threadneedle is a people business and we recognise that our success is due to our talented people, who bring diversity of thought, complementary skills and capabilities. We are committed to providing an inclusive workplace that supports the diversity of our employees and reflects our broader communities and client-base.

We appreciate that work-life balance is an important factor for many when considering their next move so please discuss any flexible working requirements directly with your recruiter.

Full-Time/Part-Time

Full time

Worker Sub Type

Permanent

Job Family Group

Mutual Fund Operations