Why Work at Rehlko

We have met today's energy needs while planning for tomorrow's for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers.

Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact.

Why You Will Love this Job:

We are seeking a knowledgeable and customer-focused Generator Technical Support Specialist to join our team. This role is responsible for providing technical assistance and troubleshooting support for industrial standby generator systems for the Federal Aviation Administration (FAA) and other government customers. The ideal candidate will have a basic understanding of industrial standby generator systems, electrical systems and excellent communication skills to assist customers, field technicians, and internal teams.

Specific Responsibilities:

The Generator Technical Support Specialist position is divided into two roles. The first focuses on providing technical advisory support to the FAA in key operational areas. The second role extends support to both the FAA and GSA by handling quote requests, managing orders from these accounts, and delivering technical pre-sales assistance. The Standby Generator Technical Support Specialist acts as a factory point of contact to support and coordinate day-to-day activities, resolve technical matters, and administer corporate accounts contracts in the government market segment.

FAA Technical Advisor (60% of position)

• Interface with the FAA to ensure that technical requirements are met
• Advise the FAA on technical matters related to engine generator systems
• FAA's main POC for FAA engineers for equipment issues/questions
• Attend start-ups as needed or as defined in task order
• Provide punch list items identified during startups to the Implementation Team.
• Attend meetings (Technical Interchange, Program Review, others as needed), conferences, trade events, etc. as necessary

FAA and GSA Account Support (40% of the position)

• Assist FAA/GSA Program manager in handling the Government Accounts
• Assist with customer visits, factory witness tests, assist with Program Review and Technical Information Meetings as required by the FAA contract
• Attends customer sales calls and trade shows to develop customer relationships as product and technical sales support
• Manages and schedules products and/or services to fulfillment. Coordinates activities with shipping, warehousing, installation and start-up as required by the contract

Additional Responsibilities:

• Provide phone, email, and/or live chat support to customers and field technicians regarding generator installation, operation, maintenance, and troubleshooting.
• Diagnose and resolve technical issues related to mechanical and electrical components of backup generators.
• Guide users through step-by-step solutions using technical documentation, schematics, or remote diagnostics tools.
• Escalate complex issues to engineering or field support teams when necessary.
• Stay up to date on new products, technical bulletins, and service updates.

Requirements:

• Associate or bachelor's degree in electrical engineering, Mechanical Engineering, or related technical field; or equivalent work experience.
• 2+ years of technical support experience, preferably with backup generators or similar power systems.
• Understanding of AC/DC electrical theory, transfer switches, engines, and generator systems.
• Excellent problem-solving skills and the ability to think logically and analytically under pressure.
• Must be a U.S. citizen capable of obtaining a government security clearance.

Bonus Experience:

• Industry certifications such as EGSA, or manufacturer specific training a plus.
• Experience in generator field service or hands-on generator maintenance a plus.

Work mode: Hybrid-2-3 days a week

Work Location: 200 Twin Oaks Road Kohler WI

The salary range for this position is $79,500.00 - 100,450.00. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

The Salary range for this position is $79,500.00-$100,450.00.The specific Salary rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location.

About Us

Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose-Creating an energy resilient world for a better future-and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at http://www.rehlko.com/who-we-are.

In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!?

Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.

Americans with Disabilities Act (ADA)

It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment, please contact EnergyJobs@rehlko.com. Rehlko is an equal opportunity/affirmative action employer.