Where do you fit in?

Job Description Summary

• Drives daily operational excellence for the designated credit sub-process (Cash Application & Allocation)
• Responsible for managing/performing operations of designated credit sub process
• Identify and flag improvement opportunities after consultation with the superuser, subject matter experts or participate in process improvement initiatives in the designated sub process and portfolios in collaboration with subject matter experts and process experts
• Stakeholders include Debt Collection team, Cash Management Team, E-Banking, Banks, Reporting & Analysis team, Credit Risk Managers

Purpose of Role

• Work on all areas of the cash application and cash allocation activities in assigned portfolio in East region.
• To ensure that cash application and allocation is completed in an accurate and timely manner in accordance with Downstream Credit Manual
• Provide support to the team manager on managing unapplied cash and improving automation rates.

Accountabilities

• Ensure that cash application and allocation for the assigned East portfolio are completed in an accurate and timely manner in accordance with Downstream Credit Manual.
• Communicate with Debt Collection team to resolve allocation issues.
• Applies knowledge and understanding of banking process in resolving issues arising from various modes of receipts.
• Reconciles accounts and pro-actively resolves disputes through support from Debt Collection team
• Ensure performance metrics are met and performs the monthly reconciliation of General ledger accounts
• Monitor Accounts Receivables and Perform Manual Entries.
• Analyse unidentified receipts and properly coordinated with the bank, cash management team (back-end treasury); and to other relevant parties to ensure resolution within prescribed timeline.
• Support project delivery for projects related to cash application and allocation

Challenges

• To ensure that the application and allocation of cash remittance either thru cash, cheque, lockbox, wire or EFT to customer accounts is booked accurately, and in a timely manner in accordance with agreed SLA's.
• This is critical to managing the exposure levels of our customers and to our debt collection teams. Clear understanding of Account Receivables and basic accounting principles. Ability to deal with internal and external customers where situations requiring tact and professionalism. Ensure all Cash related controls are operated effectively per designed.
• Critical Activities should be explicitly managed - Direct Debit, Rejection, Reinstatement of bounced cheque and Refund.
• Should be adaptable to change and willing to support process improvements opportunities for final decision and implementation cross team/teams (i.e. Automation; macro).
• Ensure that work instructions are up to date. Should collaboratively worked with Superuser/Subject Matter Expert for any changes impacting global WI or local WI.

What's the role?

• Responsible for performing debt collection activities for Shell operating units under Finance Operations KL scope.
• To provide support to the Debt Management Lead
• Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual
• Adhere to the escalation process in carrying out the debt collection activities.
• Responsible for managing release of credit blocked orders.
• Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.
• Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
• Handle customer queries as well as that of the Customer Service Center
• Coordinate with Sales and the business account reviews on assigned portfolios.
• Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
• Negotiate and recommend repayment of overdue debts.
• Recommend for credit line increase/decrease/revocation when deemed necessary.
• Contribute ideas on process enhancements/improvement.
• Shows willingness to accept responsibilities assigned and in fact displays eagerness to succeed.
• Identified excellence by objective results, trainer's assessments, and management evaluation
• Handles complex accounts and knows the in/out of the process.
• Has good communication skills and maximizes this to deliver above average performance in debt collections
• This role will have an exposure to business leaders and third-party customers. The role requires high level of negotiation skills and involves maximizing commercial opportunities whilst taking acceptable risks. This will require creating very good working relationships with the local Credit Team, OTC, Sales and other FO business partners. Having the ability of meeting with the customers to discuss a range of issues but still maintain a solid relationship wherever possible.

What do we need from you?



Qualifications:

• Degree in Accounting or any related Finance/Business course
• Minimum 1-2 years' experience in any Accounting-relevant related field. (Understanding of SAP is an added advantage)
• Language proficiency: English, Mandarin is an added advantage
• Excellent interpersonal and communication skills
• Team player
• Experience in performing call outs and other collection efforts to third party customers.

Behaviour:

• Strong aptitude for managing processes and driving towards best-in-class process performance
• A passion for learning soft and business partnering skills
• Learner mindset

Professional Experience

• This role requires a result driven, focused individual with excellent communication skills and high self-motivation. He/She must be able to work under tight time pressure whilst still maintaining high standards of work not only personally, but also within the team, resiliently. He/She must be able to encourage team members in team delivery and positively engage with others to improve business processes and performance where necessary and should possess strong commercial acumen to be able to support the sales organization in account management matters. He/She must be credible and be able to negotiate with stakeholder to drive issue resolutions.

Company Description

Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.

SBO Kuala Lumpur is home to 11 different functions that support Shell within the Southeast Asia, Oceania, and Middle East region. Housing more than 2000 employees, SBO Kuala Lumpur is focused on driving excellent corporate performance that enable Shell to operate in a global competitive and ever-changing business environment.

Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resource, Information Technology, Legal Operations, Retail Centre of Excellence, Supply Chain, Technical Asset Operation and Upstream Transformation. We enable Shell to operate in a global-competitive and ever-changing business environment

An Innovative Place to Work

There's never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you'll add your talent and imagination to a business with the power to shape the future - whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently

An Inclusive & Progressive Place to Work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we're nurturing an inclusive environment - one where you can express your ideas, extend your skills and reach your potential.

Ø We're creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we'll take it from there.

Ø We're closing the gender gap - whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

Ø We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity

A Rewarding Place to Work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice

We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.