Field Service Specialist with Technical Sales Support - Pulp & Paper Industry

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Local Division Manager ProcessIndustries

Your role and responsibilities

In this role, you will have the opportunity to drive service processes, generate service sales opportunities and secure profitable sales within the designated areas. You will also showcase your expertise by building long-term customer relationships and ensuring immediate response to specific customer needs and issues. The work model for the role is: onsite/hybrid This role is contributing to the Process Automation, Process industries. Main stakeholders is Lorentzen & Wettre. You will be mainly accountable for: • Taking the lead in service, calibration, and sales of L&W products, ensuring high customer satisfaction and alignment with ABB's service standards. • Conducting on-site customer visits to assess needs, provide technical consulting, and identify tailored service solutions that add value. • Providing technical support both remotely and on-site, identifying and resolving issues within your area of expertise to deliver seamless service. • Investigating customer needs and consulting on L&W and Pulp & Paper solutions, offering specialist input on customer requirements and recommending suitable service products. • Driving development of new service offerings by identifying effective service applications, equipment, and methodologies that align with customer demands and cost efficiency. • Executing and managing service projects internally and externally, including planning, cost tracking, milestone management, and commercial oversight. • Generating service sales leads by leveraging customer insights, market trends, and technical expertise to explore new opportunities. • Acting as an ambassador for ABB's service portfolio, actively promoting solutions during customer meetings, trade fairs, marketing campaigns, and industry events.

Qualifications for the role

• You have a minimum of 2 years of experience in the engineering field, working with technologies related to electronics, automation, or mechatronics.
• You hold a Bachelor's degree (or equivalent) in Electronics, Automation, or Mechatronics, providing a strong technical foundation.
• You are highly skilled in applying structured, methodical approaches to problem-solving, especially in high-pressure or time-sensitive situations.
• You are passionate about customer satisfaction, demonstrating a strong customer-centric mindset and the ability to tailor solutions to meet client needs.
• You are innovative and flexible, with a natural drive to improve, adapt, and think creatively when approaching technical challenges.
• You are at ease communicating in both Polish and English, ensuring effective collaboration in local and international environments.
• You are comfortable with frequent travel across Poland and surrounding countries, including up to 100 hotel nights per year, as part of your service-oriented role.
• Preferred location for this role is Łódź, with Katowice or Wrocław as alternative options.

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory #LI-Onsite #LI-Hybrid Your benefits: • Enjoy a stable employment in a company with a long history in innovation and technology. • Collaborate with experienced experts in an international environment. • Participate in role-specific onboarding and training programs organized in Sweden. • Seize individual development and training opportunities, from job specific to soft skills. • Private medical care (including offers for family members) and life insurance. • Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program. • Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities. • We provide all necessary tools and support for business travel. ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate