Job Description:

As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. bp's customers & products (C&P) business area is setting up a business and technology center (BTC) in Santa Fe, Mexico City.

This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, leveraging technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC.

This position will be located in our offices in Santa Fe, Mexico City.

** IMPORTANT- Please upload your resume in English**

As part of the Facility Services Team, the VxMaintain Administrator is responsible for maintaining the Work Order request system (VxMaintain) for facility management. You will be responsible for performing VxMaintain administration and maintenance, troubleshooting all issues, working on new improvement requests, maintaining data integrity, and assisting on special projects and process improvements. The selected candidate will assist in adding new programs as we contemplate for future integrations.

The VxMaintain system admin collaborates with internal stakeholders, as well as contractors, providing guidance and direction on work order approvals and discrepancies, as well as troubleshooting any administrative needs. The position involves maintaining the integrity of the data within the facilities management system while also working to minimize any system downtime for consistent experience and business delivery.

Key Accountabilities:

• Oversee and manage all aspects of the day-to-day operations of VxMaintain which include Daily VxMaintain Integration Errors, Work Order Management, Invoicing Errors, and Work Order Approvals
• Work with internal BP, as well as our Service Providers regarding VxMaintain related Issues/Inquires
• Support and troubleshooting work order approvals & discrepancies.
• Create User Access, Maintain user information, & Audit User Access.
• Initiate the generation of new Service Provider Access, & Monitor existing Provider Access
• Trains Service Providers and Users on the different roles, access and usage of the system
• Research all Integration exceptions and collaborate with BP I&E, and Accruent team to resolve.
• Provide assistance on Special Projects and Manage new enhancement requests for continuous improvement.
• Maintain data integrity in VxMaintain, VxObserve, and Kykloud
• Verification of any outstanding invoices before a site exits.
• Review all Maintenance Work Order for possible Chargebacks to Dealers
• Process Monthly Accruals
• Handle PM Programs (Maintain site lists, add new tasks, Activities, etc.)
• Handle BP Assets in VxMaintain (New Adds/ Replacements/updates)
• Reporting Maintenance management (Weekly, Monthly Ad Hoc as needed)
• Update Site Attributes per Changes (Channel of Trade, Cost center, RBA/RSM changes, etc.)
• Service Provider invoicing/Payment management
• Work order completion monitoring and Work Order Approval per DOA
• Attend Weekly Maintenance calls
• FBT first contact for support regarding Vx Maintain Maintenance inquiries.

Job requirements and essential criteria

• Bachelor's degree is desirable, but not required
• VxMaintain knowledge and experience is a must
• Experience with customer service
• Administration experience preferred
• Advanced English proficiency is a must

Skills & Competencies

• Technically savvy and a self-sufficient when it comes to IT / software platforms
• Willingness to learn new skills and tackle additional responsibilities.
• Strong prioritization skills and can work independently.
• Analytical and problem-solving skills.
• Good interpersonal and communication skills.
• Good attention to detail
• Very strong MS Excel and Access skills

This position will be located in our offices in Santa Fe, Mexico City. We are currently working under a hybrid schedule, three times a week from the office.

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity! We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. We offer benefits to enable your work to fit with your life, including flexible working options and paid parental leave policy, among others.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement
No travel is expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.