Job Description Summary

F Series Domestic Customer Account Manager - Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.
Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labor as well as manager roles responsible solely for these activities. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

Job Title: Lead Services Specialist 1 - Customer Order and Fulfillment

Company Intro/About Us: GE Aerospace is a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. At GE Aerospace, we are dedicated to pushing the boundaries of aviation technology to create a safer, more efficient, and sustainable future. Working here means being part of a team that values innovation, collaboration, and continuous improvement.

Site, Business, OR Functional Area Overview:

Working at our Evendale Facility
Here are just a few reasons to consider a career at our Evendale Facility:
• Do work with a real purpose helping to solve the global challenge of how the world flies more sustainably.
• Be a part of a global workforce of diverse backgrounds, perspectives, ideas, and experiences where everyone feels supported and respected.
• Earn merit-based rewards and incentives.
• Work in a climate-controlled building out of the elements.
• Have opportunities for continuous learning and development

Role Overview: As a Lead Services Specialist 1 - Customer Order and Fulfillment, you will be responsible for facilitating transactions, producing, assembling, and delivering replacement/repair parts and equipment as part of a Services agreement or order. This position is primarily on-site, with occasional remote work flexibility. You will manage processes such as order intake, material management, site operations, and warehouse logistics & shipping.

• Facilitate order management by processing order intake and inputting into internal systems.
• Connect to customer portals and systems, and support forecasting, billing, and collection activities.
• Serve as the key contact for customer inquiries and manage the customer complaint resolution process.
• Work with operations to understand and communicate commitments and status to customers.
• Engage in sales activities for assigned customers (Aerospace only).
• Utilize in-depth knowledge of a technical discipline and analytical thinking to execute policy/strategy.
• Understand best practices and how your area integrates with others, and be aware of the competition and market differentiators.
• Use judgment to propose different solutions outside of set parameters for more complicated manufacturing processes.
• Act as a resource for colleagues with less experience and may lead small projects with low risks and resource requirements.
• Explain information and develop skills to bring team members to consensus around topics within the field.
• Convey performance expectations and handle sensitive issues.

The Ideal Candidate: The ideal candidate is a highly motivated and detail-oriented individual with strong interpersonal skills and the ability to manage customer orders and fulfillment processes. They thrive in a collaborative environment and are committed to delivering high-quality work.

Required Qualifications:

• Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Preferred Qualifications:

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.

Additional Information:

• Full-time position with standard business hours.
• Background and drug screening required.
• Ability to lift up to 25 pounds and work in a manufacturing environment.

Closing: Join GE Aerospace and be part of a team that is shaping the future of aviation. This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents, or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes