Join a team recognized for leadership, innovation and diversity

As a Customer Experience Professional here at Honeywell, you will play a crucial role in providingexceptional customer service and support to our clients. You will beresponsible for managing customer inquiries, resolving issues, and ensuringcustomer satisfaction. Your strong communication skills, problem-solvingabilities, and customer-centric mindset will be key in delivering a world-classcustomer experience.

You will report directly toour Customer Service Manager and you'll work out of our designated location ona hybrid work schedule.

In this role, you will have asignificant impact on our customer relationships and overall business success.Your ability to effectively address customer needs, provide timely solutions,and build strong relationships will contribute to our reputation as a leader incustomer service.

KEY RESPONSIBILITIES

• Manage customer inquiries and provide timely and accurate responses
• Resolve customer issues and complaints to ensure customer satisfaction
• Collaborate with cross-functional teams to address customer needs and provide solutions
• Maintain accurate records of customer interactions and transactions
• Identify opportunities for process improvements to enhance the customer experience

YOU MUST HAVE

• Minimum of 3 years of experience in customer service or a related field
• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Customer-centric mindset

WE VALUE

• Bachelor's degree in Business Administration or a related field
• Experience in a technical customer service role
• Knowledge of CRM software and systems
• Ability to handle challenging customer situations with empathy and professionalism

Additional Information

• JOB ID: HRD262755
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 10000
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt