Join Our Growing Team at LA Solar Group!

In the midst of the solar industry's challenges, LA Solar Group, a recognized Inc. 5000 Fastest-Growing Solar Company for 8 consecutive years, stands tall. We continue to lead with innovative solutions and a strong customer reputation.

Job Summary
LA Solar Group is seeking a motivated and detail-oriented Solar Project Manager / Customer Service Representative to join our team. This hybrid role bridges the gap between our field operations and our customers-ensuring solar and battery storage projects run smoothly, on schedule, and with exceptional customer satisfaction from start to finish.
Job Duties / Responsibilities

• Manage solar and battery storage projects from contract signing through installation and final inspection
• Serve as the main point of contact for customers, keeping them informed throughout each phase of the project
• Coordinate internal teams (sales, design, installation crews, electricians) to meet project deadlines and quality standards
• Schedule and oversee site surveys, permitting, utility interconnection, inspections, and system activations
• Maintain accurate project timelines, notes, and updates using CRM/project management software
• Answer customer inquiries via phone, email with professionalism and responsiveness
• Proactively address customer concerns or issues and provide timely resolutions
• Conduct post-installation follow-ups including monitoring setup, final documentation, and warranty/service support
• Assist with continuous process improvement to enhance customer experience and streamline workflows
• Stay informed on current solar technologies, battery systems, and incentive programs to assist and educate customers
• Manage solar and battery storage projects from contract signing through final inspection using our in-house CRM tool
• Communicate with customers directly through the CRM platform-keeping them updated on project status, answering questions, and sharing key documents
• Ensure all project milestones, notes, and files are accurately documented in the CRM for team collaboration and transparency
• Guide customers through the project timeline by using automated updates and personalized communication via the CRM

Qualifications / Requirements

• 2+ years experience in solar, construction project management, or customer service roles
• Exceptional communication skills and a strong customer service mindset
• Organized and capable of managing multiple projects and priorities simultaneously
• Familiarity with permitting, utility interconnection, and inspection coordination
• Proficiency with spreadsheets, and project-tracking tools
• Experience with CRM systems a plus-we use our own in-house platform to manage projects and communicate with customers in real-time
• Ability to interpret solar plans, proposals, and technical documents is a plus
• Must be legally authorized to work in the United States

Physical Demands and Abilities

• Ability to sit or stand at a computer for extended periods
• Comfortable working in a fast-paced, team-focused environment

Benefits

• Health Insurance: Comprehensive medical coverage available after 6 months of employment
• 401(k) Retirement Plan
• Paid Time Off: Vacation days, sick leave, and holidays
• Professional Development - Training, certifications, and growth into senior roles
• Team Environment - Work with a supportive crew in a growing renewable energy company
• Company Equipment Provided - computer and all necessary software access