Do you have experience as a Team Leader? Are you looking to make a difference within the renewable sector? Then Vestas has an opportunity for you!

Region NCE > Onshore North > CSM UK/IE
The Customer Service Management team is responsible for the relationship with our Customers, to ensure the required contractual service levels are met, and that we deliver according to our goals. We are looking for a new Team Leader for our Customer Service Management department in Warrington/Dublin, to support the growth and drive commercial focus across our UK and Ireland Service base.

Responsibilities
Your main responsibilities will be

• Follow up and report on results, risk and opportunities
• Participating in customer meetings where required
• Direct and participate in projects within UK and Ireland
• Daily line management including recruitment of new team members, development of individual members of the team and the team as a whole
• Taking care of escalated matters, handle communication within, to and from your team

Qualifications

• Experience of contract management and development of customer relationships
• Proven skills in delivering to budget alongside an excellent customer experience
• Ensuring that contractual commitments are met in a cost-efficient way
• Experience with CRM systems, contracts, and ability to meet customers' expectations.
• We expect the right candidate for this role to have experience from sales or project management and have a mindset for developing both people and business.
• Good skills in MS Office and experience from using ERP system such as SAP

Competencies

• Systematic, organised, action-oriented and good at problem-solving
• Solid communication and negotiation skills with the ability to connect with various stakeholders both internally and externally
• Good financial and legal understanding, with the ability to get involved in complex technical and contractual issues
• You maintain focus under pressure and are able to handle peaks and a heavy workload, able to take initiative and self-motivated
• Excellent verbal and written communication skills
• Ability to think and act strategically, demonstrating sound decision-making

What we offer
We offer an exciting job with great opportunities for professional and personal development in an inspiring environment where we place great value on initiative, responsibility and the right balance between creativity and quality in all solutions. Our working environment is informal.

Additional information
Your work location will be in Warrington.
Applications are handled on an ongoing basis. Please apply online with your letter of motivation and CV.
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.
All inquiries are treated confidentially.

BEWARE - RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.