Customer Service

Emerson
Coordinate and track internal operations for nuclear projects at the Wuqing Plant, organize and manage customer inspections and witness tests.
Facilitate internal project management between production and project teams to align production plans with customer requirements. Drive process optimization, resource coordination, and issue resolution to enhance delivery efficiency, customer satisfaction, and cross-departmental collaboration.
1. Production Support & Customer Demand Alignment
Analyze production demands and adjust production schedules accordingly.
Monitor production progress, identify delivery risks, and develop contingency plans.
2. Internal Project Management
Lead production improvement projects (e.g., process optimization, cost control), including planning and execution oversight.
Coordinate cross-departmental resources (production, procurement, logistics, PM teams) to ensure on-time project delivery.
3. Production Issue Resolution
Rapidly address production anomalies (e.g., material shortages, equipment failures) by collaborating with technical and maintenance teams.
Develop a case database for recurring issues and implement standardized solutions.
4. Data Management & Reporting
Track KPIs (on-time delivery rate, client complaint rate) and generate analytical reports.
Identify production bottlenecks through data analysis and propose optimization strategies.
5. Customer Service Support
Assist PM teams in resolving complex client complaints (e.g., quality disputes) by providing root cause analysis and improvement plans.
Prepare for customer audits to ensure compliance with production standards.
Who You Are:
Systems Thinking: Holistic understanding of production, client service, and project interdependencies.
Cross-Functional Communication: Simplify complex information to resolve conflicts across departments (production, procurement, client service).
Client-Centric Mindset: Balance production efficiency with customer satisfaction.
Problem-Solving: Root cause analysis (e.g., 5Whys) and closed-loop issue resolution.
Resilience & Adaptability: Thrive in fast-paced manufacturing environments with shifting priorities.
For This Role, You Will Need:
Education: Bachelor's degree or higher.
Experience: 3+ years in production planning, project management, or manufacturing client service coordination. Familiarity with lean production, ERP/MES systems, and cross-department collaboration.
Technical Skills: Proficiency in project management tools (MS Project, Jira) and data analysis tools (Excel, Power BI). Fluent spoken English.
Operational Awareness: Acute sensitivity to on-site production issues with rapid response and root cause identification capabilities.
Preferred Qualifications that Set You Apart:
Degree in Industrial Engineering, Production Management, Mechanical Engineering, or Automation is preferred.
PMP, Six Sigma (Green/Black Belt) certifications are welcomed
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
ABOUT US
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
No calls or agencies please.
Facilitate internal project management between production and project teams to align production plans with customer requirements. Drive process optimization, resource coordination, and issue resolution to enhance delivery efficiency, customer satisfaction, and cross-departmental collaboration.
1. Production Support & Customer Demand Alignment
Analyze production demands and adjust production schedules accordingly.
Monitor production progress, identify delivery risks, and develop contingency plans.
2. Internal Project Management
Lead production improvement projects (e.g., process optimization, cost control), including planning and execution oversight.
Coordinate cross-departmental resources (production, procurement, logistics, PM teams) to ensure on-time project delivery.
3. Production Issue Resolution
Rapidly address production anomalies (e.g., material shortages, equipment failures) by collaborating with technical and maintenance teams.
Develop a case database for recurring issues and implement standardized solutions.
4. Data Management & Reporting
Track KPIs (on-time delivery rate, client complaint rate) and generate analytical reports.
Identify production bottlenecks through data analysis and propose optimization strategies.
5. Customer Service Support
Assist PM teams in resolving complex client complaints (e.g., quality disputes) by providing root cause analysis and improvement plans.
Prepare for customer audits to ensure compliance with production standards.
Who You Are:
Systems Thinking: Holistic understanding of production, client service, and project interdependencies.
Cross-Functional Communication: Simplify complex information to resolve conflicts across departments (production, procurement, client service).
Client-Centric Mindset: Balance production efficiency with customer satisfaction.
Problem-Solving: Root cause analysis (e.g., 5Whys) and closed-loop issue resolution.
Resilience & Adaptability: Thrive in fast-paced manufacturing environments with shifting priorities.
For This Role, You Will Need:
Education: Bachelor's degree or higher.
Experience: 3+ years in production planning, project management, or manufacturing client service coordination. Familiarity with lean production, ERP/MES systems, and cross-department collaboration.
Technical Skills: Proficiency in project management tools (MS Project, Jira) and data analysis tools (Excel, Power BI). Fluent spoken English.
Operational Awareness: Acute sensitivity to on-site production issues with rapid response and root cause identification capabilities.
Preferred Qualifications that Set You Apart:
Degree in Industrial Engineering, Production Management, Mechanical Engineering, or Automation is preferred.
PMP, Six Sigma (Green/Black Belt) certifications are welcomed
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
ABOUT US
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
No calls or agencies please.
JOB SUMMARY
Customer Service

Emerson
Beijing
2 days ago
N/A
Full-time
Customer Service