Sales Support Specialist - Customer Support

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Sales Manager

Your role and responsibilities

In this role, you will have the opportunity to provide technical assistance/support to both internal and external customers. Each day, you will coordinate customer accounts with topics related to technical issues and order receipts, create new opportunities and follow up of new leads. You will also showcase your expertise by improving customer satisfaction. The work model for the role is: #LI-Onsite This role is contributing to the Motion Business Unite in Mexico. You will be mainly accountable for: • Development of current customers by coordinating with Sales teams. • Provide Technical Support to customers regarding applications, sales tools, products presentations, trainings and other activities related to. • Follow up of sales opportunities, increase pipeline and increase orders. • Development and follow up of new leads for the business. Our team dynamics You will join a high skilled team, where you will be able to thrive.

Qualifications for the role

• You are a Higher University Technician in Automation and Control, Electrical, Mechatronics, or Just graduated in Engineering.
• You are interested in technology and in control and automation.
• You enjoy working with customer service.
• You have a methodical personality, ability to adapt to changes, and problem-solving skills.
• If you have a previous experience (internship) in a company within the automation industry is valuable.
• You are easy to communicate in English in an intermediate level is a plus.

What's in it for you?

• Get exposed to cutting-edge technology in Motion and have a visible impact on the future
• Play a part in anticipating, sensing and responding to technology trends
• Learn from highly experienced, genuine, and caring colleagues - people who are committed to helping you achieve your personal and professional goals.

Benefits

• Paid Parental leave (gender neutral)
• Life insurance
• Retirement plan
• Accident insurance
• Wellbeing program
• Dental insurance
• Flex days
• Employee Assistance Program (PAE)
• Development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory