Organisational Change Manager
2001-30000
Other
What are you going to do
Essential skills and knowledge
- Requirement Gathering: Capture IT service management, CMDB, and digital workflow needs.
- CSDM Guidance: Align ServiceNow with CSDM for better visibility, governance, and reporting.
- Process Design & Optimisation: Refine IT service and asset management processes using CSDM.
- Data Governance & Integrity: Define data ownership and ensure CMDB accuracy per CSDM.
- Service Mapping Support: Structure business, application, and technical services properly.
- Stakeholder Engagement: Engage key stakeholders to align with business and ServiceNow strategy.
- Change Impact Assessment: Assess and mitigate impacts of ServiceNow changes.
- Training & Enablement: Deliver training and workshops for user adoption.
- Communication Strategy: Inform and educate users on CSDM and ServiceNow changes.
- Resistance Management: Mitigate user resistance through engagement and support.
Essential skills and knowledge
- Excellent collaboration, influencing, and negotiation skills.
- Strong understanding of operational support needs.
- Knowledge of the IT landscape and support requirements.
- Expertise in ServiceNow CSDM.
- Service Modelling for complex services.
- Strong knowledge of CMDB/ITSM.
- Experience with external suppliers.
- Manage stakeholder expectations.
- Work with stakeholders across regions/time zones.
- Project Management knowledge.
- OCM experience/qualification.
- Technical writing skills.
- Understanding of Agile and ADO.
- Ability to work in a transformative organisation.
JOB SUMMARY
Organisational Change Manager