Salary : $51,877.00 - $97,369.00 Annually
Location : 730 East Broad Street, VA
Job Type: Full-Time
Job Number: 35M00000909
Department: Public Utilities
Opening Date: 04/22/2025
Closing Date: 5/6/2025 11:59 PM Eastern

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity...YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The City of Richmond, Department of Public Utilities, is seeking a qualified Management Analyst. The selected candidate will support customer service operations for the city's high-volume commercial and industrial water and gas accounts, ensuring accurate billing, reporting, and compliance. The role involves conducting investigations, performing site visits, analyzing utility usage, and identifying opportunities to enhance efficiency and reduce losses. The incumbent will work closely with commercial customers in a concierge role, technicians, and internal stakeholders to ensure smooth service delivery and operational effectiveness. Additionally, this role includes educating customers about DPUs products and services so they become self-sufficient and good stewards of water and gas services, consumption, conservation, and efficiency.
Duties include but are not limited to

• Support efforts to minimize lost and unaccounted-for usage in water and gas, ensuring billing accuracy.
• Assist with customer support and technical assistance for major clients, including large commercial water and gas accounts.
• Participate in budgeting, financial analysis, and performance monitoring in collaboration with senior managers.
• Perform field inspections, oversee meter readings, and ensure proper billing for commercial accounts.
• Assist in vendor contract negotiations and procurement processes.
• Lead special projects aimed at enhancing operational efficiency and customer service.

Qualifications, Special Certifications and Licenses
MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in business/public administration or field related to assignment
• Two years of journey-level professional experience in area related to assignment, such as program/project management or management/policy/financial analysis
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

PREFERRED QUALIFICATIONS:

• Operator Qualification (OQ) certification (required within the first six months of employment).
• Additional certifications in utility management or energy services.
• At least 1 year of experience in natural gas utility operations and billing processes.
• Understanding of compliance standards and regulations in the energy sector.
• Familiarity with high-volume commercial account management and customer service best practices.
• Experience with budget preparation, financial reporting, and procurement processes.
• Experience with contract negotiation and vendor management.
• Ability to conduct field inspections and ensure compliance with safety and operational standards.

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• None required

KNOWLEDGE, SKILLS, AND ABILITIES:
TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Knowledge (some combination of the following):

• Computer programs including Microsoft Office Suite
• Background in department of focus
• Electronic databases and related software applications in area of focus
• English language, including strong oral and written communications skills
• Ordinances, government regulations, agency rules, and the legislative process
• Principles for providing customer service, including meeting quality standard for services and customer satisfaction
• Strong research practices and procedures

Skills (some combination of the following):

• Analyzing and aggregating data for complex issues
• Analyzing and interpreting manuals and operating procedures
• Communicating with various internal and external departments
• Communicating results of analyses and recommendations professionally and effectively with senior management and peers
• Drafting and revising documents
• Managing program in focus area
• Performing various administrative and clerical procedures such as managing files and records, designing forms, and other office procedures and terminology
• Serving as department liaison
• Supporting various activities in area of focus
• Oral and written communication

Abilities (some combination of the following):

• Adapt
• Analyze information
• Make decisions
• Multi-task
• Problem solve
• Work in teams
• Manage multiple priorities and deadlines

Americans with Disabilities Act Requirements
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

Physical Requirements and Working Environment: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; frequently reach and finger; and occasionally climb, balance, stoop, kneel, crouch, crawl, reach, stand, push, pull, lift, walk, grasp, and feel. The working conditions may not include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.
Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.
With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.
01

10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

• Yes
• No

02

5-point Veteran's must have been discharged under honorable conditions and had one of the following:Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

• Yes
• No

03

Do you have a bachelor's degree in business administration, marketing, energy management, related experience, or a related field?

• Yes
• No

04

How many years of experience do you have in utility management, energy services, accounting or a related field, particularly in commercial account management or customer service operations?

• No experience
• Less than 1 year
• 1-2 years
• 3-4 years
• 5 or more years

05

How many years of experience do you have providing customer service in a fast-paced environment?

• No experience
• Less than 1 year
• 1-2 years
• 3-4 years
• 5 or more years

06

How familiar are you with commercial water and gas account management?

• No experience
• Less than 1 year
• 1-2 years
• 3-4 years
• 5 or more years

07

How many years of experience do you have working with utility billing, financial reporting, or minimizing lost and unaccounted-for usage?

• No experience
• Less than 1 year
• 1-2 years
• 3-4 years
• 5 or more years

08

How comfortable are you performing field inspections and meter readings?

• Not comfortable
• Somewhat comfortable
• Moderately comfortable
• Very comfortable
• Extremely comfortable

09

How many years of experience do you have working with utility billing, financial reporting, or minimizing lost and unaccounted-for usage?

• No experience
• Less than 1 year
• 1-2 years
• 3-4 years
• 5 or more years

10

How would you rate your proficiency in analyzing operational or billing data to improve efficiency?

• No experience
• Beginner
• Intermediate
• Advanced
• Expert

11

How many years of experience do you have managing or participating in projects to improve operational efficiency or customer service?

• No experience
• Less than 1 year
• 1-2 years
• 3-4 years
• 5 or more years

12

How familiar are you with compliance standards and regulations in the water and energy sector?

• Not familiar
• Somewhat familiar
• Moderately familiar
• Very familiar
• Expert level

13

How proficient are you with utility billing systems, customer management software, or data analysis tools?

• No experience
• Beginner
• Intermediate
• Advanced
• Expert

14

Do you currently hold an Operator Qualification (OQ) certification, or are you willing to obtain one within six months of hire?

• Yes, I currently hold an OQ certification
• No, but I am willing to obtain it within six months
• No, and I am not willing to obtain it

15

Do you have a valid driver's license, or are you willing to obtain a Commonwealth of Virginia driver's license within 30 days of hire?

• Yes, I currently have a valid driver's license
• No, but I am willing to obtain one within 30 days
• No, and I am not willing to obtain one

16

How would you rate your ability to collaborate with internal and external stakeholders (e.g., customers, technicians, vendors) to resolve issues and improve service?

• Not skilled
• Somewhat skilled
• Moderately skilled
• Very skilled
• Expert level

Required Question