We seek a dynamic Group Manager of Account Operations to lead and encourage our Account Operations team! This senior-level position will work closely with Account Operations Managers, Partners, Distribution Operations Managers, and Account Operations/Customer Service Representatives. As a key leader in the organization, you will be directly responsible for driving operational excellence and fostering a culture centered around an effortless customer experience.

In this Role, Your Responsibilities Will Be:

• Leader who aligns to and drives initiatives supporting the strategic direction, motivation and coaching in connecting the team to NI's core strategic vision.
• Establish self as a key collaborator with the Sales Leadership Team by effectively working together and promoting customer-first alignment to support achieving business goals.
• Partner with global operations counterparts, to steer alignment and consistency in value delivered throughout the Operations opportunity engagement (pre-sales, post sales) process in line with our treatment and coverage
• Demonstrate a proactive, visionary, open growth mindset.
• Provide in-depth analysis of work scope, select appropriate methods and techniques to obtain solution and results.
• Recruit, develop, mentor and manage a high performing team, that builds operational alignment with Sales and supporting collaborators through the entire opportunity life cycle and buying process.
• Partner with both Revenue Operations teams on Customer Experience, Sales productivity, Workload management, Company financial targets and formalize employee development and continuous improvement opportunities
• Establish, develop and apply Key Performance Indicators that motivate and drive accountability throughout the team and to achieve desired results.
• Recognize and promote team successes that reflect customer and business impact and overall achieve strategic objectives.
• Identify process improvement areas and solutions, share and encourage standard methodologies, and collaborate with the global business team to shift from reactive to predictive
• Account Health / Escalations: Regular cadence with team members ensuring account health, reducing customer effort

Who You Are:

You are attentive for developmental assignments both inside and outside own workgroup. Effectively aligns and balances the interests of multiple, diverse collaborators. Leverage each team member's unique background to achieve team goals.

For this Role, You will Need:

• Bachelor's degree in a technical, business or communications field preferred.
• Relevant work experience with demonstrated leadership and vision in managing staff, groups an projects or initiatives.

Preferred Qualifications that Set You Apart:

• Proven track record of building trusted and cooperative relationships with Sales partners and functional area managers.
• Ability to drive and maintain team focus during periods of organizational change and evolution.
• Ability to build a team to deliver high value back to the organization
  • Excellent interpersonal and situational leadership skills to coach and develop team.
  • Exceptional verbal and written communication skills to connect with varied audiences across multicultural and language environments.
  • Organizational agility - the ability to maneuver inside of NI to accomplish multifaceted objectives across BU, Global Operations, Sales and Planning.
• SFDC Opportunity Management Process

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.