Innovate to solve the world's most important challenges

CustomerSuccess Manager - Software

We have anopportunity for a Customer Success Manager - Software to join us atHoneywell, where you will work to ensure our BMSpartner's journey from purchase to deployment is smooth and well managed. Youwill also monitor partner health and establish a cadence of partnerinteractions that ensure each partner is receiving maximum value fromHoneywell. As the role mainly interacts with the BMS channel partners, the rolecould more aptly be named a Partner Success Manager (PSM).

Ideal candidates should be comfortablewith customer contact, up-selling/cross-selling, communicating with executivesand being able to confidently manage accounts to success. This position worksclosely with a team consisting of Development, Offering Management, SalesAccount Executives and Customer Support Managers. Every interaction (e.g. onboarding,support, in-app product interaction) with the partners is an opportunity tocreate an advocate and generate high-quality leads.

This is a remote role, with around 25 -50% travel within Europe.

Honeywell

HoneywellBuilding Automation is transforming the way every building operates to helpimprove the quality of life for the people who use them. With a portfoliofeaturing software, hardware and services, Honeywell takes an outcome-focusedapproach to help building owners and operators improve safety and security,energy and operational efficiencies to create a better building experience.

Helpingto Transform Buildings to be Safer and More Operationally and Energy Efficient.

KeyResponsibilities

• Manage partner relationships to retain and renew SaaS revenue, focusing on up-selling and maintaining a deep understanding of product features for specific business needs.
• Oversee the entire partner lifecycle, from pre-sales and onboarding to monitoring account usage and addressing churn risks.
• Collaborate with CSM teams to develop documentation for onboarding and training, while providing technical support and feedback to Product and Development teams.
• Continuously improve engagement processes, ensuring value for partners and supporting sales efforts for renewals and lead capture.
• Conduct quarterly account reviews and work with marketing on surveys and case studies to enhance partner relationships and gather feedback.

KeySkills and Qualifications

• Extensive account management experience in a successful software-oriented company, highlighting a strong focus on partner success.
• Proven expertise in managing complex deployment and usage projects, with adaptability in handling both large and small partners.
• Excellent organizational, analytical, and project management skills, along with strong verbal and written communication abilities.
• Ability to listen and coordinate effectively with partners and technical teams to address concerns and find suitable solutions.
• Educational background includes a Bachelor's degree in business or a technical field, or equivalent experience, with a commitment to driving partner success in collaboration with field teams.

OurOffer

• Work for a well-known brand with a continued focus on innovation and growth.
• Join a dynamic team where most leaders are promoted from within
• A culture that fosters inclusion, diversity, and innovation

We are anequal opportunity employer and value diversity at our company. We do notdiscriminate based on race, religion, colour, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.

We willensure that individuals with disabilities are provided reasonable accommodationto participate in the job application or interview process, to perform crucialjob functions, and to receive other benefits and privileges of employment.Please contact us to request accommodation.

Join usnow and be part of a global team of thinkers, innovators, dreamers, and doerswho make the things that make the future!

#TheFutureIsWhatWeMakeIt

Additional Information

• JOB ID: HRD260545
• Category: Sales
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 04
• Referral Bonus: 1500
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Exempt