As a Sr. Field Service Supervisor for Key Accounts Operations Management here at Honeywell, you will play a crucial role in driving the company's success. Your expertise in managing key accounts, driving seamless & centralized operations and building strong relationships will enable you to effectively meet customer needs and exceed their expectations. By identifying operational improvements & creating the life cycle solutions, finding business opportunities, delivering tailored solutions, you will contribute to revenue growth, customer satisfaction, and the overall success of the company. You will report directly to our Service operations leader, and you'll work out of our Gurgaon location. In this role, you will impact on the company by effectively managing, delivering standardized operations & services, SLA delivery by regional teams for key accounts, support revenue growth, and contributing to the company's overall financial success. Your ability to build strong relationships with customers, create customer approved standards for deployed solutions, deploy NPIs & company's Digital solutions to improve serviceability to enhance customer satisfaction, strengthen the company's market position, and drive long-term business growth.

KEY RESPONSIBILITIES

• Managing 2-3 key accounts, driving seamless & centralized operations and building strong relationships, serving as the primary point of contact for customer.

• Build and maintain strong relationships with key stakeholders at customer locations, understanding their business needs and providing tailored systematize solutions across customer sites/locations.

• Fix the financial burdens and create business cases for improvement.

• Strong collaboration with regional business leaders and field teams to oversee the installation, maintenance, and repair of building automation systems across the customer sites.

• Monitor and analyze performance metrics to identify areas for improvement. Create RCAs for critical issues and robust SOPs for onsite operations.

• Maintain a high level of customer satisfaction through an effective communication and problem resolution approach.

• Execute internal and external MOS on services delivery, system performance and improvement actions.

• Drive & upsell the NPI, BTI & Digital Solutions at across customer sites/locations.

• Identify new business opportunities within existing sites and collaborate with cross-functional teams, Sales, KAM & regional operations to deliver value-added solutions.

MUST HAVE

Ø Minimum of 15 years of experience in the field of service or a related technical role.

Ø Strong leadership and interpersonal skills.

Ø Strong business acumen and understanding of market dynamics.

Ø Ability to effectively manage multiple accounts and prioritize tasks.

Ø Customer-focused mindset with a passion for delivering exceptional service

Ø Ability to work independently and as part of a team

Ø Excellent technical knowledge of building automation systems environment.

Ø Strong problem-solving and decision-making abilities.

Ø Excellent communication and customer service skills.

WE VALUE

• Bachelor's degree in engineering or a related field.

• Experience in the building automation industry.

• Certifications in relevant technical areas.

• Knowledge of industry regulations and standards.

• Continuous learning and staying updated with industry advancements.

Additional Information

• JOB ID: HRD264884
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 15000
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Exempt