Driving Infinite Possibilities Within A Diversified, Global Organization

Working in the fastest growing market sector focusing on Energy Efficiency and Sustainability. Be a part of our islands future working with our dynamic team voted "Best Place to Work in Hawaii." This position is for a Customer Service Specialist that will support energy efficiency and water conservation programs providing incentives on goods and services for residential homes & businesses. You will be an integral part of the call center team helping to drive quality, and customer satisfaction goals.

KEY RESPONSIBILITIES

• Provide customer call support and respond to customer/contractor inquiries on the efficiency and conservation program. Use knowledge of the program requirements to determine applicant eligibility.
• Work with team to process customer rebate applications into a work order management system and provide quality control reviews.
• Educate customers about the importance of energy efficiency and conservation and how to best implement efficiency practices.
• Maintain productive relationships with internal and external clients.
• Assist with weekly administrative tasks such as mail processing and managing multiple shared email inboxes. Respond to all email inquiries within 24 hours.
• Work collaboratively with the program team to identify opportunities for enhancements to current processes.
• Create reports summarizing operations data.

BENEFITS OF WORKING AT HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information: https://benefits.honeywell.com/

YOU MUST HAVE

• Bachelor's degree or equivalent industry experience.
• A minimum of two years working in a call center environment with external customers.
• Proven track record working in a team environment.
• Must be able to communicate well over the phone with customers and problem solve.
• Must be proficient with MS Office using One Note, Word, Power Point, and Outlook with emphasis on Excel.
• Accurate typing skills with a minimum of 40 wpm.
• Excellent organizational, verbal and written communication skills.

WE VALUE

• Organizational skills, reliability, and dependability with acute attention to detail and quality control processes.
• Comfortable working with people in a team environment and possess impeccable customer service skills with the ability to work with both internal and external customers.
• Demonstrable writing skills in either writing proposals or delivering/development of work plan summaries.
• Ability to multitask and prioritize work in a self-directed capacity.
• Attention to detail regarding quality control practices processing and ensuring accuracy with customer records.
• A general understanding of residential and commercial property maintenance.
• Technical aptitude and a history of working with contractors, is a plus
• Strong communication skills, both written and verbal.
• Prior experience in Project\Client Management is a plus.
• Experience working with Salesforce is also a plus.
• Prior background in Energy Efficiency is a plus.

ABOUT HONEYWELL

Honeywell International Inc. (NYSE: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more here: https://www.honeywell.com/us/en

Additional Information

• JOB ID: HRD264982
• Category: Customer Experience
• Location: 220 S King St,Suites 1460 1465 1470 Central,Honolulu,Hawaii,96813,United States
• Nonexempt

Global (ALL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.