JOB DESCRIPTION

NOTE: Please ONLY apply if you have sufficient experience and skills required as per job description below.

Job Summary

The Customer Repair Representative role involves updating customers, facilitating smooth information flow, and supporting various departments with administrative tasks and quotation preparation. Must be well-organized, and adept at handling multiple tasks efficiently in a fast-paced environment while maintaining professionalism in all interactions.

RESPONSIBILITIES:

• Monitor all incoming customer inquiries for quotations and equipment arrivals, ensuring seamless tracking from receipt to job completion and shipment.
• Maintain accurate job status by regularly updating the work-in-progress (WIP) and enquiry/quotation trackers.
• Coordinate job details with the shop team via tracker tickets and ensure alignment with operations.
• Perform compliance checks on jobs to adhere to internal and external regulations before proceeding.
• Prepare and issue sales quote acknowledgments, budgetary or firm cost estimate sheets, and CPA (Cost Pricing Analysis).
• Liaise with the finance team to verify payment terms and ensure taxes are reflected in quotes and invoices.
• Follow workflow processes to obtain necessary approvals for cost estimates and release Compass quotations to customers in a timely manner.
• Prepare sales contracts upon receiving purchase orders to ensure alignment with terms and conditions.
• Provide customers with regular updates, sales order acknowledgments, and Inspection Test Plans (ITPs), maintaining transparency throughout the job cycle.
• Save all important job-related documents, including inquiries, cost sheets, quotes, and purchase orders, in the Rig Office system.
• Ensure timely follow-up on Accounts Receivable and minimize overdue invoices.
• Track unbilled jobs and expedite invoicing to avoid delays in billing and revenue recognition.
• Submit weekly AR and unbilled job reports to management for review.
• Maintain an updated warranty tracker.
• Address customer complaints and provide outstanding customer service, handling difficult issues.
• Conduct customer credit limit checks.
• Revise and adjust quotes as necessary.
• Identify improvement opportunities within systems and collaborate with relevant departments on enhancements.
• Perform tasks as assigned, complying with NOV Company and HSE policies.
• Comply with all NOV Company Policies and Procedures established by the Quality Management Systems, HSE, as well as other Corporate Guidelines.

BEHAVIORAL SKILLS/COMPETENCIES REQUIRED

• Experience with ERP Planning preferred. (Oracle experience preferable but other ERP experience will be considered)
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to work under pressure and meet tight deadlines.
• Knowledge of safety regulations and quality standards in repair operations

EXPERIENCE REQUIRED

Essential

• High School Diploma or GED Equivalent
• 3-5 years' experience in manufacturing environment preferable
• Customer Service Excellence
• Technical education, product knowledge or experience preferable
• Microsoft Office Suite
• ERP System Experience (Glovia), basic to advanced knowledge

Desirable

• Higher education degree
• Sales Specialization
• 5S (Organization/Standardization) experience or knowledge
• Oil & Gas Technical Knowledge

ABOUT US

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.