Join a team recognized for leadership, innovation and diversity

The customer relations expert will be responsible formanaging all activities specific to the administrative office, Front Office,prioritizing the provision of exceptional customer service. It will be theinterface between the administrative office, Back Office, and customers. Itwill support all ESS business group lines and will also work in cooperationwith other internal functions (eg Sales, Collection, Disputes, Projectmanagement, Logistics, Finance, Tax, Treasury, etc.). This role is vital in theCentral Working Point and is essential to the success of delivering the higheststandards of customer service

KEY RESPONSIBILITIES

• Accounts successfully, in a timely manner, and ensures the maintenance during the life cycle of all orders / contracts / projects in systems
• Prompt and correct issuance of invoices
• Provides support to the OTC teams and represents the additional interface with internal clients but also with external ones when necessary
• Works as part of the team, involved in processes, from one end to the other, and contributes to the team's results
• Works closely with all relevant departments, including sales, procurement, supply and operations departments, to ensure process standardization, efficiency and effectiveness

#LI-Hybrid

YOU MUST HAVE

• At least 2 years of experience in the Customer Relations environment and proof of offering exceptional services to customers
• Bachelor's degree
• English proficient
• Experience working in a team multidisciplinary
• Operational experience and a good understanding of operational activity to inspire the One-Honeywell approach
• Advanced knowledge of SFDC application
• Advanced knowledge of ERP application (SAP)
• Good knowledge of Microsoft Office applications

WE VALUE

• Ability to focus on providing quality customer service while working under pressure
• Ability to interact with various clients from different countries
• Practical approach
• Demonstrate the ability to understand and prioritize customer requirements
• Ability to create interpersonal relationships
• Efficient communication at all levels

Additional Information

• JOB ID: HRD265077
• Category: Customer Experience
• Location: Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico
• Nonexempt

Global (ALL)