JOB DESCRIPTION

Job Summary:

The Customer Service Representative is responsible for administering all sales related processes associated with telephone, fax, e-mail and internal traffic. They will have to closely liaise with customers regarding supply of spare parts. They may on occasion assist with the warehouse duties.

Essential Job Responsibilities:

• Identify parts and part numbers that customers are requesting.
• Process customer inquiries, submit quotations on a timely fashion and process sales orders.
• Generating sales order from telephone calls, Fax and E-mail requests.
• Monitoring the flow of documentation and products to ensure products are received by the warehouse personnel in a timely manner.
• Ensure orders are professionally taken care by working closely with the warehouse, buyer, manufacturer, customer, and customer's freight forwarder.
• Following up on the order status and updating customers.
• Works closely with the warehouse in preparation of Shipping Documents particularly customs export documentation etc.
• Working closely with others in the team and ensure customers get quotes properly reflecting NOV's integrity and consistency.
• Quotation and Order files are well maintained with necessary info, per company policies and procedures.
• Other duties as assigned.

Qualification Requirements (Minimum Education and Experience):

• High School Diploma or equivalent
• Excellent Communication skills (verbal and written)

Technical Requirements (software or program knowledge needed):

• Microsoft Office & Outlook
• ERP system

Preferred method of application and to view all opportunities visit: https://www.nov.com/Careers

NOV is an Equal Opportunity Employer and Prohibits Discrimination or Harassment of Any Kind: NOV is committed to the principle of equal employment opportunities for everyone and to providing employees with a work environment free of discrimination and harassment. NOV values inclusion and diversity; we encourage all qualified candidates to apply.



With over 40 different locations in Canada, and 35,000 people worldwide, NOV is proud to offer their employees competitive pay and excellent benefits, Employer retirement plan contributions, Health Spending account and employer paid premiums. We are also proud to provide on the job training, with potential for advancement within our organization and an Educational Assistance Program

NOV thanks all interested applicants, however only those selected for interview will be contacted.