R10067188 Specialty Gas Sales Support Specialist (Open)

Location:
Long Beach, CA - Management - Regional Office

How will you CONTRIBUTE and GROW?

Sales Support Specialist
Long Beach, CA

The primary objective of this position is to provide a superior level of support to the outside sales force. This position will act as the liaison for the sales representatives and other internal departments, such as accounts receivable, customer service, operations, branch associates, and other departments as may be necessary. The main focus of the position will be to submit quotes, track orders and deliveries, enter and update contracted pricing, provide timely research/resolution to customer issues and requests for information. This position will support numerous account managers/sales representatives. You will be responsible for the following tasks and other tasks as assigned:
- Maintain a high level of customer service by assisting sales force via telephone, email, fax, or in person.
- Handle busy incoming telephone orders and email orders/inquiries in a professional manner.
- Daily communication with sales force personnel regarding quotes, order status, deliveries, back orders and issues pending.
- Ability to create customer usage reports and sales impact analysis via data extraction from SAP, BW, Power BI and Sales Force Complete customer follow up on quotes, inquiries, order status (expedite orders), deliveries and issues resolved.
- Create quotations based upon sales reps input.
- Create and maintain customer files with proper documentation.
- Work with retail branch personnel to stock appropriate product levels as requested by sales representatives.
- Submit and update contract pricing, obtain approvals as needed.
- Assist accounts receivable with problem invoices, research and gather supporting documentation and submit corrections as required.
- Identify urgency of order and report to necessary departments.
- Communicate with the operations department customer's urgent needs and stock on hand.
- Order and distribute sales and marketing related information.
- Accurately complete all daily, weekly, monthly paperwork on a timely basis.
- Assist sales in managing equipment/field assets. This includes tracking and documentation.
- May be called on to help coordinate activities and events as required for both internal and external events and meetings.
- Adhere to all company policies and safety procedures and guidelines.
- Work designated or voluntary overtime as required (may include weekends).
- Attend weekly departmental meetings and safety training as required.
- Ensure proper and full time use of PPE.
- Lead and promote safety, attend safety meetings, and strictly observe safety rules.
- Ensure any injury or accident is reported immediately and investigated promptly.
- Comply with all company policies.
- No relocation assistance is offered with this position.
- Must be able to operate in a drug-free workplace.

Are you a MATCH?

Required Qualifications and Competencies: Specialty Gas Sales Support Specialist

To excel in this dynamic and crucial role, the ideal candidate will possess a robust combination of technical expertise, practical experience, and essential interpersonal skills. We are seeking a highly motivated and detail-oriented individual who can seamlessly integrate sales support functions with the specialized demands of specialty gas coordination.

Required Qualifications:

• Extensive Knowledge of Specialty Gases: A deep understanding of various specialty gases, their properties, applications, and handling requirements is essential.
• Proficiency in Gas Coordinator Duties: Thorough comprehension of the daily responsibilities and processes associated with a Gas Coordinator role is mandatory.
• Experience with Google Sheets: Demonstrated strong proficiency in utilizing Google Sheets for data management, analysis, and reporting is a critical requirement.
• Minimum Experience:
  • A minimum of one (1) year of proven experience in a Gas Coordinator role.
  • A minimum of one (1) year of experience in basic sales support duties.

Required Competencies:

• Strong Communication Skills: Excellent verbal and written communication skills are necessary to effectively interact with internal teams, external sales, and potentially customers.
• Detail-Oriented: A meticulous approach with a strong focus on accuracy is crucial for managing quotes, part numbers, and technical information related to specialty gases.
• Time Management Skills: Proven ability to prioritize tasks, manage deadlines effectively, and work efficiently in a fast-paced environment is essential.
• Relationship Building: Demonstrated ability to build and maintain positive and collaborative working relationships with our outside specialty gas sales team is critical for success in this role.

Pay range $27-$32.00 Hourly

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.

Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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