Join a team recognized for leadership, innovation and diversity

Field Service Leader - HBS Apeldoorn

Supervise a Field Service team for the HBS organization. You will apply your leadership skills to improve team performance. You will lead a team consisting of Security Service Engineers and employees who are supportive. People management skills are very important here.

You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholder. You will act as mentor to train and develop future managers.

This position will be based in Apeldoorn

Key Responsibilities:

• Supervise team activities and performance

• Collect and report performance metrics

• Develop team and team members

• Identify opportunities with other FSL / team for process improvement

• Assign and supervise project work

• Budget responsible for contracts and small projects (<150k) for the Netherlands.

• Embrace Standardization in processes and delivery practices across teams

• Supportive regarding Business Transformation Initiatives

• Buildup a good relationship with other departments in the organization. For example the

Sales-, Project- department, supportive departments in other districts.

• Achieving high customer and employee satisfaction

In the Netherlands we have besides a large number of small contracts also large contracts with various hospitals, universities, ministries, pharmacies and airport Schiphol.

YOU MUST HAVE

• Bachelor's degree, or equivalent. Some experience in the field.

WHAT WE OFFER:

You can largely determine your own daily schedule.

Opportunities for your own growth and career possibilities

Excellent employment conditions

We are an equal opportunity employer and value diversity within our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Additional Information

• JOB ID: HRD265546
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 3000
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Exempt