Join the industry leader to design the next generation of breakthroughs

Location: Shanghai
Position Purpose /Summary
• Provide technical support, involving in pre-sale and after-sale technical service.
• Provide technical training and products application introduction to sales personnel, other SBU and customers.
• Support new product or new application or any new product commercialization
Key Areas of Responsibility
• Responsible for providing adsorbent applications and technical supports to end users.
• Handle the adsorbent design request from sales personnel or customers.
• Provide on-site technical service to customers. Including analyses and solve technical problems and troubleshooting in adsorbent product application, adsorbent loading/unloading instruction, on-site instrument analyses service etc.
• Customer regular visit. Collect the market information of adsorbents application and transfer them to sales personnel in time.
• Work close with business team. Complete other job assigned by Technical Support Manager.
• Enhance customer relationship through proactive interactions with customer and service-oriented attitude.
• Ability to learn and use portable analytical equipment (just as moisture analyzer) at customer site.
• Participate in external meetings as customer and contractor required, or technology/product conference organized by company.
• Follow, implement and maintain HS&E management system policy, procedures, work instructions, rule and regulations that developed or/and implemented within sales department or and the company.
• Promptly report any potential safety risk, correct any unsafe action and condition that may present in workplace.
• Regular internal meeting with global expert team or other regional TS teams
Qualifications/ Experience/ Knowledge
• Education / Qualifications:
• minimum requirement: bachelor degree in Chemistry, Chemical Engineering, or other chemical-industry-related speciality.
• master is required or above is highly preferred
Experience:
• 3-5 years or above working experiences in chemical industry
• 2 years or above on-site technical service experiences. (optional)
• Good understanding of products application industries like Oil and Gas, Petrochemical, Coal Chemical, TSA / PSA and adsorbent (MS, AA) or catalyst knowledge is a plus.
• Willing to frequent travel (20-50%).
• Professional Skills / Knowledge: • Native Chinese. Good communication skills in English. Good communication skills facing to customer.
Below are extra requirements, still preferred:
• Chemical Analysis skills to troubleshoot customer concerns to assure timely resolution.
• R&D background in catalyst,adsorbent, other chemicals or TSA/PSA equipment
• Oversea study, intership or international exchange-student experience is not required but highly preferred.
• Internal-transfer from other Honeywell SBU/SBG is preferred to shorten the time.

Additional Information

• JOB ID: HRD265164
• Category: Sales Excellence and Support
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 4000
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Exempt