Job Description:

Join us in creating, growing, and delivering innovation at pace, enabling us to thrive while transitioning to a net zero world. All without compromising our operational risk management.

Working with us, you can do this by:

• deploying our integrated capability and standards in service of our net zero and safety ambitions
• driving our digital transformation and pioneering new business models
• collaborating to deliver competitive customer-focused energy solutions
• originating, scaling and commercializing innovative ideas, and creating ground-breaking new businesses from them
• protecting us by assuring management of our greatest physical and digital risks.

Because together we are:

• Originators, builders, guardians and disruptors.
• Engineers, technologists, scientists and entrepreneurs.
• Empathetic, curious, creative and inclusive.

Role Synopsis:

The Senior DevOps Engineer leads operational excellence for bp Customer Identity and Consent Platforms. This hands-on role combines site reliability engineering (SRE) principles, observability leadership, and incident management to ensure the platforms deliver scalable, highly available, and self-service-ready experiences for both consumers and internal development teams. You help evolve operational models, automate issue resolution, and build a culture of proactive service support while shaping the next generation of platform operations.

Key Accountabilities:

1. Operational Leadership:

• Own and evolve operations for both Identity and Consent Platforms using SRE practices.
• Manage 3rd-party operations teams and define an effective, scalable operating model.
• Serve as primary on-call escalation point for P1/P2 major incidents.

2. Incident Management:

• Lead incident response, root cause analysis, and follow-through remediation for platform outages or degradations.
• Continuously improve incident handling by creating and maintaining runbooks and standard operating procedures.

3. Automation & ZeroOps:

• Identify recurring issues and automate resolution processes.
• Contribute to a ZeroOps vision by minimizing manual tasks through scripting, workflows, and service management integration.

4. Observability & Monitoring:

• Define and continuously refine platform health indicators, metrics, and alerting standards.
• Enable proactive detection and automated responses to availability or performance issues.

5. Developer Experience & Internal Support:

• Establish Operations as the first point of contact for internal developers and Tech Leads.
• Support flawless onboarding for new products to the platforms and advance the developer self-service model.

6. Capability Development & Coaching:

• Foster a high-performance operations culture across employee and vendor teams.
• Provide mentorship to early-career engineers and coach across technical skill levels.

7. Technical Contribution:

• Remain hands-on where required, gaining deep knowledge of the platform and contributing to issue resolution and feature delivery

Essential Education & Experience:

• Bachelor's degree in Computer Science, Software Engineering, IT Operations, or a related technical field.
• 5+ years of relevant experience.
• Strong experience in leading production support for global, high-availability platforms, with on-call and incident management responsibilities.
• Experience with observability tooling (e.g., Grafana, Splunk, ELK stack), including metric collection, alerting, and querying observability data.
• Proficient with JavaScript frameworks like Next.js, React, or Angular.
• Ability to establish a proactive support model, including health monitoring, alerting, and customer issue prevention.
• Skilled in defining and implementing automated operations workflows, reducing repeat manual effort.
• Excellent communication and collaborator management skills.
• Experience supporting consumer-facing systems with a strong focus on reliability and user experience.
• Proven track record to coach multi-functional teams, including internal staff and external vendor teams.
• Logical, analytical problem solver with a methodical solving approach.

Desirable Criteria:

• Working knowledge of identity and access management protocols such as OAuth 2.0 and OpenID Connect (OIDC).
• Experience working with DevOps or SRE teams in complex, distributed environments.
• Familiarity with self-service platform enablement and developer experience tools.
• Exposure to CI/CD pipelines, cloud infrastructure, and platform engineering practice

At bp, we provide the following environment & benefits:

• A company culture where we respect our diverse teams and are proud of our achievements
• Possibility to join social communities and networks
• A healthy work-life balance
• Chill-out and collaboration spaces in a modern office environment
• Learning and development opportunities to craft your career path
• Life & health insurance, medical care package
• And many others benefits!

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic background, neurodiversity/neurocognitive functioning, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations.

Travel Requirement
No travel is expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:
Commercial Acumen, Communication, Data Analysis, Data cleansing and transformation, Data domain knowledge, Data Integration, Data Management, Data Manipulation, Data Sourcing, Data strategy and governance, Data Structures and Algorithms (Inactive), Data visualization and interpretation, Digital Security, Extract, transform and load, Group Problem Solving

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.