Inside Sales Coordinator
NOV
JOB DESCRIPTION
Job Responsibilities
Qualifications/Education
Job Responsibilities
- Deal directly with customers either by telephone or electronically.
- Answer telephone calls, convey messages and monitor the flow of e-mail.
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
- Keep records of customer interactions and transactions.
- Record details of actions taken.
- Communicate and coordinate with Customer Service Manager and Team on a regular basis.
- Follow up on customer interactions.
- Process sales leads and assure leads are directed to the appropriate staff member.
- Process sales data, sales progress reports and other sales related records and reports.
- Process customer orders and ensure accuracy to customer requests.
- Process all RMA's and Customer Complaints
- Other duties as assigned.
Qualifications/Education
- High school graduate, 2- or 4-year college graduate preferred.
- Excellent telephone skills and computer knowledge with proficiency in database management and word processing.
- Demonstrated proficiency composing written communications.
- High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities.
- Resourceful, well organized, highly dependable, efficient and detail oriented.
- 3-5 years previous job experience with customer service or sales support experience.
JOB SUMMARY
Inside Sales Coordinator
NOV
Houston
a day ago
N/A
Full-time
Inside Sales Coordinator