Join a team recognized for leadership, innovation and diversity

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Key Responsibilities

• Processing Returns
• Customer Invoicing
• Deliver Forecast Reports
• Administrative Support
• Order Processing

YOU MUST HAVE

• High school diploma or equivalent
• Prior experience in a related field
• Advanced level of English
• Strong communication and customer interactionskills
• Willingness to learn, grow, and take on newchallenges
• High level of emotional intelligence andprofessionalism
• Strong self-management and organizational skills

WE VALUE

• Experience in Salesforce, SAP, and MicrosoftOffice
• Microsiga knowledge
• Attention to detail
• A bias for action
• An ability to work in a team
• A commitment to discovering ways to improveservice
• An ability to work with limited direction
• Portuguese Desirable
• French Desirable

Additional Information

• JOB ID: HRD265827
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 02
• Referral Bonus: 3000
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt