Job Description:

As a Service Engineer you are a technology service expert providing bp with capabilities in the definition, and operation of critical IT services. The role uses knowledge of both traditional concepts and site/software reliability principles and operational support techniques.

bp operates a discipline based organization and Service Engineers may be deployed to work in different areas of our business over time. You will bring the transferable skills which will allow you to support an immediate business demand, and to grow your skills over time through exposure to different service areas.

Our Service Engineers lead the delivery of services from internal squads or external providers to ensure business performance in line with agreed, SLOs, IT outcomes and levels of risk and resilience. You ensure operational integrity and operational compliance with appropriate regulatory and internal standards. You are familiar with DevOps based models as well as traditional outcome based services, and are skilled in working with multidisciplinary teams to identify and resolve customer difficulties, inefficiencies, and blockers to delivery velocity. You are a skilled vendor manager, able to hold suppliers to account for the quality of their delivery.

You thrive in a culture of continuous improvement. You are curious and improve your skills through continuous learning of new industry technologies, trends & methods, applying knowledge gained to improve bp standards and the capabilities of the Service Engineering Community.

First Deployment

Your first deployment will be in support of Castrol Global Pricing Products, which includes Vistex (an SAP-based pricing tool) and Nova (a custom AWS Cloud-based application to lead index-based pricing formulas). Vistex has been operational for six years and has an experienced DevOps support team. Nova is in the final project phase and transition to the "business-as- usual" DevOps team is in progress.

• Lead development, testing, operations, and ongoing improvements to digital products and services
• Develop, handle and supervise OPEX, CAPEX and REVEX budgets and actual costs for your assigned digital products.
• Lead and report on operational integrity and operational compliance with architectural and security standards, aswell as compliance and policy controls refined by Strategy, Digital Security or other relevant Regulatory, Legal and Compliance functions.
• Collaborate extensively with wider Digital technology teams to resolve incidents, requests, and problems
• Assure the safe application and adoption of new and updated technologies into the environment
• Implement process and system improvements, identifying, and implementing continuous value improvement plans for service engineering and ensuring standard methodology is shared across the team.

Essential experience and job requirements

• 5+ years experience in scaled Service Delivery Roles with experience managing software vendors or outsourced service providers alongside internal teams
• Demonstrable Knowledge in the application of modern Service Delivery methods - from Site Reliability Engineering to traditional ITIL, and understanding of Product Based delivery
• Strong Communications skills and a high 'EQ' with the ability to operate across sophisticated business environments and collaborators up to senior executive level
• Development experience in one or more object-oriented programming languages (e.g. Python, Go, Java, C/C++)
• Project Management experience delivering IT led projects
• Broad experience chipping in and collaborating to assist design, plan, implement, maintain, and document services and solutions
• Experience working with hyperscale cloud vendors (AWS/Azure) and service optimization within these environments

Skills expected of a successful candidate

• Stakeholder Management : Ability to establish and lead mutually beneficial and responsive relationships with and between partners and other collaborators, leading issues by taking into account needs, commitments and expectations of all parties.
• Financial Management : The overall financial management, control and stewardship of the assets and resources used in the provision of services and product development, including the identification of materials and energy costs, ensuring compliance with all governance, legal and regulatory requirements.
• Documentation and knowledge sharing : The systematic management of vital knowledge to bring value for the organization by assembling, sharing, developing and exploiting the collective knowledge of the organization to improve performance, support decision making and mitigate risks. The development of a supportive and collaborative knowledge sharing culture to drive the successful adoption of technology solutions for knowledge management. Providing access to informal, tacit knowledge as well as formal, documented, explicit knowledge by facilitating internal and external collaboration and communications.
• Metrics definition and Instrumentation : The development and operation of a measurement capability to support agreed organizational information needs.
• Risk Management : Ability to proactively identify, pre-empt and put in place risk management measures to address risks to BP. Demonstrating balanced risk and reward judgement; enabling business growth whilst protecting against potential loss or reputational damage.
• Service operations and resiliency : The ability to build and operate services and applications at scale with automation to maintain high levels of availability. To do this, a combination of activities are required from the initial design and sizing of the infrastructure, network, and constituent components to determine throughput (# of transactions/requests, users) through to service health metrics, monitoring, alarming, and remediation. Each of these areas will combine human effort (e.g., a human is paged) as well as automated steps and tools to reduce operational burden and overhead.
• Configuration management and release : The lifecycle planning, control and management of the assets of an organization (such as documentation, software and service assets, including information relating to those assets and their relationships. This involves identification, classification and specification of all configuration items (CIs) and the interfaces to other processes and data.
• Agile Core Practices : Understand and apply agile values and principles and core agility practices to the work of the team; including agile attitude and focus on customer, product and team to generate value.
• Collaboration : The ability to collaborate with teams internally and externally to drive activities that support the wider bp strategy. Collaborative leaders enable and empower others to collaborate willingly to achieve positive results. They navigate a varied network of people, inside and outside of bp, to gain insight and ideas. They co-create through collective curiosity, communities and new collaboration tools to discover possibilities so that digital transformation and high performance can thrive at pace. They focus on being customer and user-centric.

What we offer:

It's crucial to us that the differences we see in the world around us are reflected in our workplace. Who you are is what counts, not where you're from or how you live your life. At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits include:

• Generous salary package including an annual bonus program and individual performance-based incentives.
• Additional EPF contributions totaling 15%.
• Excellent work-life balance & flexible working arrangements!
• Collaborative environment that celebrates achievements, diversity, and culture!
• Ongoing career development and progression opportunities in a global organization
• 16 weeks paid parental leave (4 weeks partner leave)

Travel Requirement
No travel is expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.