SUMMARY

The Dispatcher is responsible for scheduling and dispatching fuel deliveries and fulfilling ultimate customer service and satisfaction. The position requires managerial and leadership capabilities to manage driver scheduling, operating procedures, inventory, equipment, training, and safety consistent with company standards while maintaining related reporting and documentation.

DUTIES

• Dispatch fuel truck to appropriate locations based on customer orders and manager direction.
• Serve as liaison between customers and drivers ensuring effective communications and excellent customer service.
• Manage the productivity and performance of a team of drivers, their equipment, and deliveries.
• Maintain a direct line of communication with drivers to manage issues or handle change.
• Utilize specialized software programs to monitor and direct drivers and equipment.
• Run daily reports and review delivery routes.
• Review tank monitors to maximize efficiency and ensure all deliveries are made in a timely manner to avoid run outs.
• Adjust to rapid and significant changes in workload due to weather, road conditions and other factors affecting deliveries/service appointments.
• Perform timely administrative activities associated with the effective management of bulk plant operations, including compiling, storing, and retrieving data for reports.
• Communicate with customers to provide accurate account and delivery information.
• Continuously review driver productivity to eliminate unnecessary trips.
• Support Customer Service Representatives with routine calls as needed and manage full complaint resolution.
• Oversee drivers for daily customer work orders.

REQUIRED SKILLS:

• High School diploma with previous dispatch experience required.
• 3-5 years related experience or prior trucking experience required.
• Proficient with computer technology, able to learn company-specific software and GPS monitoring programs.
• Ability to work independently and as a part of a larger team.
• Possesses outstanding communication skills - verbal and written.
• Strong math and problem-solving skills.
• Analytical thinking skills with keen attention to detail.
• Some experience with accounting concepts and software programs.

PREFERRED SKILLS:

• Understanding of software programs such as Telepoint and PDI.
• Currently holds a Class A or B CDL with Tanker and Hazmat endorsements.
• Self-driven candidate that constantly seeks to make improvements to efficiencies and ways to improve position.
• Team player who is also able to efficiently work independently.
• An adaptive personality: you'll be working with a variety of customers, both residential and commercial as well as with our drivers, dispatchers, and accounting departments.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for long periods; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl, talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

BENEFITS SUMMARY

Foster Fuels offers a very competitive Medical Benefits package. We offer Anthem Medical, Dental, Vision, Life, Disability, Accident, Critical Illness, and Hospital Indemnity. The medical plan consists of 4 plan options with 2 of them free to the employee. All plans cover preventative care and Rx at 100%. In addition, dependent coverage is 100% paid by employee.

Additionally Foster Fuels Offers:

• Medical Flexible Spending Account (FSA) and Dependent Care FSA
• $10,000 Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• 401K match through Fidelity with Foster Fuels matching half of the employee contribution up to 6%.
• Paid Time Off
• 7 Paid Holidays, Floating Holiday, and Volunteer Time Off Day
• Annual Discretionary Market-Based and Performance Raises
• Annual Discretionary Bonuses
• Paid Parental Leave
• Annual Credit to company swag store depending on position
• Educational Assistance Program
• Employee and Dependent Scholarship Opportunities
• Employee Pricing on Appliances, Service, Propane, and Heating Oil
• Foster Gives Program
• Referral Bonuses
• Driver Benefits - Including emergency pay, pump-load pay, annual safety bonus, and home daily
• CDL Sign-On Bonus

Foster Fuels is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, pregnancy and childbirth (or related conditions), or any other characteristic protected by applicable federal, state, or local laws.