Responsible for creating reference documents as per project's scope of work and ensuring all onboarding checklist/gates are fulfilled before the start of the operation. Deliver the project by; executing automated data loading procedures, computation of Rig states / Drill states and all relevant well construction KPIs, checking results of the computations and configuring computation parameters, configuring new drilling KPI on demand in accordance with the agreed scope. Execute drilling performance analysis of wells in drilling and offset wells analysis, identify improvement potential, make recommendations, provide final reporting and presentations for each customer project. Assist drilling portfolio in maximizing user adoption, solution utilization and system/solution availability with minimal interruption. Remain current on new technologies and participate in testing and acceptance of digital technology workflows and features. Collect and manage end-user requirements for software and services, identify main features required for drilling performance analysis and reporting, workflow description, usability recommendations; acquire consultation from drilling domain perspectives. Act as first point of contact for incident escalation, resolution, and investigation to ensure a process of continuous improvement. Participate in service quality meetings and investigations when required. Develop demo workflows, presentations, and other supporting technical materials; perform demonstration to internal and external customers in pilot/proof of concept engagement. Conduct solution training for drilling engineers (internal/external) and give input in keeping solution training materials up to date. Bachelor Degree in Systems Analysis, Software Engineering, Information Systems or related; Mandatory: Solid knowledge of TCP/IP networks, Knowledge of SQL databases, Knowledge of WTISML and WITS0 standards, Proficiency in Windows server administration; Desirable: Well drilling, Linux server administration, Python and Powershell; Advanced English and Portuguese; Legal paper and residence to work in Brazil; Availability for occasional offshore operations